What Arkline is and why you use it
Arkline is Arkansas's online system for filing your weekly unemployment claim. When you file through Arkline, you're submitting the form that tells the state whether you worked that week, how much you earned, and whether you're still looking for work. The state uses your answers to decide whether you're paid for that week.
You access Arkline through a web browser on a computer, tablet, or phone. Arkansas requires you to file your claim the same way each week — there's no option to call it in or mail a form. The important date to file is usually Sunday at 11:59 p.m., though the exact cutoff depends on which day of the week your claim week ends. Missing the important date means your claim for that week won't be processed.
Arkline also stores your claim history, payment information, and any messages from the Arkansas Department of Human Services. If there's a problem with your claim, you'll often see a notice in Arkline before you get a letter in the mail.
Key Takeaways
- You log into Arkline using your Social Security number and a password you create when you first file a claim in Arkansas.
- Your weekly claim must be filed by the important date for your claim week, which is usually Sunday at 11:59 p.m., or you won't be paid for that week.
- If you forget your password, use the "Forgot Password" link on the Arkline login page to reset it — you'll need your Social Security number and email address.
- Arkline shows your payment status, claim history, and any messages from the state, so check it regularly even after you file.
How to create your Arkline login the first time
When you file your first unemployment claim in Arkansas, you create your Arkline account at the same time. You'll go to the Arkline website and select the option to file a new claim. The system will ask for your Social Security number, date of birth, and other personal information to verify your identity.
During that first filing, you'll create a username and password. Your username is usually your Social Security number, though you can choose a different one. Your password must be at least eight characters and include uppercase letters, lowercase letters, numbers, and a special character (like ! or @). Write down your password or save it in a password manager — you'll need it every week to file your claim.
Once you've completed your first claim, you'll receive a confirmation number. Keep that number in case you need to contact the state about your claim. From that point forward, you log in using your Social Security number (or your chosen username) and the password you created.
Steps to log in and file your weekly claim
Go to the Arkline website. Enter your username (usually your Social Security number) and your password in the login fields. Click "Sign In."
After you log in, you'll see your dashboard. Look for the option to file your weekly claim — it's usually labeled "File Weekly Claim" or "Weekly Certification." Click that button to start your claim for the current week.
The system will ask you a series of questions about the past week. You'll report whether you worked, how many hours you worked, how much you were paid, and whether you're still looking for work. Answer each question honestly. If you worked part-time or earned any income, report it — the state will reduce your benefit payment, but you'll still receive a partial payment if your earnings are below a certain threshold.
After you've answered all the questions, review your answers to make sure they're correct. Then click "Submit" or "File Claim." You'll receive a confirmation number. Write it down or take a screenshot. That number proves you filed on time if there's ever a dispute.
What to do if you forget your password
On the Arkline login page, click the "Forgot Password" link. The system will ask for your Social Security number and the email address you used when you created your account. Enter both and click "Submit."
You'll receive an email with a link to reset your password. Click that link and create a new password following the same rules as before: at least eight characters, with uppercase letters, lowercase letters, numbers, and a special character. After you've reset your password, go back to the login page and sign in with your new password.
If you don't receive the reset email within a few minutes, check your spam or junk folder. If the email doesn't arrive at all, you may have used a different email address when you filed your claim. Contact the Arkansas Department of Human Services to verify the email address on file, or try using a different email address you may have registered with.
Common login problems and how to fix them
If you see a message that your username or password is incorrect, double-check that you're typing them exactly right. Passwords are case-sensitive, meaning capital letters matter. If you're copying and pasting your password, make sure there are no extra spaces before or after it.
If your account is locked after several failed login attempts, wait 15 to 30 minutes before trying again. The system locks temporarily to protect your account from unauthorized access. If it remains locked after that time, use the "Forgot Password" link to reset your password, which will unlock your account.
If you see a message that your claim week hasn't opened yet, it means the filing window for that week hasn't started. Claim weeks usually open on Monday morning. If it's Monday and the system still says your claim week isn't available, try logging out and logging back in, or try again in a few hours.
If Arkline is down for maintenance, you'll see a message on the login page. The state performs maintenance on Tuesday nights and early Wednesday mornings. If you can't file during that window, file as soon as the system is back online — as long as you file before the Sunday important date, you'll be paid on time.
What happens after you file your claim
After you submit your weekly claim, Arkline will show a confirmation page with your confirmation number. That number means your claim was received. However, receiving a confirmation does not mean your claim has been approved or that you'll be paid.
The state reviews your claim to make sure your answers match any employer reports they've received. This usually takes one to three business days. During that time, your claim status in Arkline will show as "Pending" or "Under Review."
Once the state has reviewed your claim, the status will change to "Approved" or "Denied." If approved, you'll see the payment amount and the date it will be deposited into your bank account. If denied, Arkline will show the reason — for example, you earned too much that week, or you didn't meet the work-search requirement. You'll also receive a letter in the mail explaining the denial and how to appeal if you disagree.
Check Arkline regularly, even after you file. If the state has a question about your claim or needs more information, they'll post a message in your Arkline account. Responding quickly to those messages can prevent a delay in your payment.
Frequently Asked Questions
Can I file my claim on my phone?
Yes. Arkline works on phones, tablets, and computers. Use any web browser and go to the Arkline website. Log in with your username and password the same way you would on a computer. The form adjusts to fit your phone screen.
What if I miss the Sunday important date?
If you don't file by the important date for your claim week, that week won't be paid. You can still file the claim after the important date, and it will be recorded in your account, but you won't receive a payment for that week. File your next week's claim on time to resume payments.
Do I have to file every single week?
Yes. As long as you're receiving unemployment benefits, you must file a claim every week. If you return to work full-time or stop looking for work, contact the state to close your claim. Filing false claims — saying you didn't work when you did, or saying you're looking for work when you're not — is fraud and can result in penalties.
Can someone else file my claim for me?
No. You must file your own claim using your own login. The state requires your personal answers to the questions on the form. If you have a disability or other barrier that makes it hard to file online, contact the Arkansas Department of Human Services to discuss other options.
Where do I find my payment information in Arkline?
After you log in, look for a section labeled "Payment History," "Claim Status," or "Benefits." That section shows your approved claims, payment amounts, and deposit dates. You can also see your payment method (direct deposit or debit card) and update it if needed.