Where employers log in to Florida's unemployment portal

Employers in Florida use the CONNECT system (Comprehensive Online Notification and Contribution Exchange) to file quarterly tax reports, respond to wage claims, and manage unemployment insurance accounts. The login portal is hosted by the Florida Department of Economic Opportunity (DEO) at connect.myflorida.com.

You will need a Florida Business Tax Account Number (FEIN or Federal Employer Identification Number) and a password to enter. If you have never logged in before, you must register first — the system will not let you proceed to login without an active account.

The CONNECT system is the only official channel for employer unemployment business in Florida. No other website or phone line can process your filings or access your account information, so always verify you are on the correct DEO domain before entering credentials.

Key Takeaways

  • The CONNECT portal at connect.myflorida.com is where Florida employers file quarterly reports, pay taxes, and respond to wage claims.
  • You must register for an account using your Federal Employer Identification Number (FEIN) before you can log in for the first time.
  • If you forget your password, use the "Forgot Password" link on the login page — the system will send a reset link to your registered email address.
  • Quarterly tax reports are due by the last day of the month following each quarter (April 30, July 31, October 31, and January 31).
  • When an employee files a wage claim, you will receive a notice in CONNECT and have 10 days to respond with wage and employment information.

How to register for your first CONNECT login

If your business has never used CONNECT, you must create an account before you can log in. Go to connect.myflorida.com and select "Register" or "New User." The system will ask for your Federal Employer Identification Number (FEIN), which is the nine-digit tax ID issued by the IRS.

You will also need to provide your business name, mailing address, and a valid email address. This email becomes your username for future logins, so use one that will remain active and that you check regularly — DEO sends important notices and wage claim alerts to this address.

After you submit your registration, the system performs a verification check against DEO records. If your FEIN matches an account already on file, registration completes when ready and you can set your password. If there is a mismatch or no record exists, you may need to contact DEO to confirm your business is registered for unemployment insurance before you can proceed.

Steps to log in after your account is set up

Once you have registered, logging in takes three steps. First, navigate to connect.myflorida.com. Second, enter your email address (your username) and password in the fields provided. Third, click "Login."

The system may ask you to verify your identity using a security code sent to your registered email or phone number. This two-factor authentication step protects your account from unauthorized access. Enter the code when prompted and you will be directed to your employer dashboard.

If you are logging in from a new device or location, CONNECT may require additional verification the first time. This is normal and is a security measure. Keep your registered email and phone number current so you receive these verification codes without delay.

What to do if you cannot remember your password

On the CONNECT login page, select the "Forgot Password" link below the password field. Enter your email address (username) and the system will send a password reset link to that email within a few minutes.

Click the link in the email and you will be taken to a page where you can create a new password. Make sure your new password is at least eight characters long and includes a mix of uppercase letters, lowercase letters, numbers, and symbols — CONNECT enforces these requirements for security.

If you do not receive the reset email within 10 minutes, check your spam or junk folder. If the email never arrives, contact the DEO Employer Contact Center at 1-800-204-2418 during business hours (Monday through Friday, 8 a.m. to 5 p.m. Eastern time). Have your FEIN and business name ready when you call.

Common tasks you can do after logging in

Once you are in CONNECT, you can file your quarterly unemployment tax report (Form DTPAY), which shows the wages you paid to each employee during the quarter. This report is due by the last day of the month after the quarter ends. You can also make payments toward your unemployment tax account balance or view your account history and payment records.

When an employee files a wage claim, you will see a notice in your CONNECT inbox. You have 10 days from the date of the notice to respond with information about the employee's wages, reason for separation, and whether you contest the claim. Responding on time is important — if you do not respond, the claim may be approved by default.

You can also update your business contact information, add or remove authorized users who can access your account, and read wage and tax records for your own payroll or accounting purposes.

When you need to contact DEO instead of using CONNECT

Some issues cannot be resolved through the CONNECT portal. If you need to register a new business for unemployment insurance for the first time, you must contact DEO directly — the online system assumes you already have an account. Similarly, if you are closing your business or need to change your business structure, call the Employer Contact Center rather than trying to make these changes online.

If you receive a notice of audit or a information letter about your account, you may need to respond by mail or phone rather than through CONNECT. Read any official notice carefully to see what response method DEO requires.

The Employer Contact Center phone number is 1-800-204-2418. You can also mail correspondence to the Florida Department of Economic Opportunity, Unemployment Insurance Tax Section, 107 East Madison Street, Tallahassee, FL 32399-4128. Include your FEIN and business name on all written correspondence.

Frequently Asked Questions

What is my username for CONNECT?

Your username is the email address you provided when you registered your account. This is not your business name or FEIN — it is the email address associated with your account. If you are unsure which email you used, call the Employer Contact Center at 1-800-204-2418.

Can multiple people from my business log in to the same CONNECT account?

Yes. After you log in, you can add authorized users by going to the account settings or user management section. Each person will have their own login credentials but will access the same business account. This is useful if you have a payroll manager and an accountant who both need to file reports or respond to wage claims.

Is there a mobile app for CONNECT, or do I have to use a web browser?

CONNECT is web-based only — there is no official mobile app. You can access it from any device with an internet browser (phone, tablet, or computer), but you must go to connect.myflorida.com. Do not read apps claiming to be CONNECT, as they may be fraudulent.

What happens if I miss the important date to respond to a wage claim?

If you do not respond within 10 days, DEO may approve the claim based on the employee's statement alone. You can still appeal the decision later, but responding on time is much simpler. Set a calendar reminder when you receive a wage claim notice so you do not forget the important date.

How do I know if my quarterly tax report was received?

After you file your quarterly report in CONNECT, the system shows a confirmation message with a filing date and reference number. You can also log back in anytime to view your filing history and see which quarters have been filed and which are still due. Keep the reference number for your records.