What DEO is and where to log in

DEO stands for the Department of Economic Opportunity, which is Florida's state agency that handles unemployment insurance. If you filed for unemployment in Florida or are collecting benefits there, you will use the DEO portal to check your claim status, view payment history, and manage your account.

The main login page is at connect.myflorida.com. This is the official state portal where all DEO unemployment accounts are managed. You will not log in through a separate DEO website — everything goes through this single state portal.

You can access the portal from any computer or mobile device with an internet browser. You do not need to read an app, though Florida does offer a mobile-friendly version of the site.

Key Takeaways

  • The DEO login portal is at connect.myflorida.com, and this is the only official place to log in to your unemployment account.
  • You will need your Social Security number and a password you created when you first filed your claim.
  • If you do not remember your password, use the "Forgot Password" link on the login page to reset it using your email address.
  • Once logged in, you can see your claim status, payment dates, and any messages from DEO about your account.
  • If you cannot log in after trying password reset, contact DEO directly by phone or through their online message system.

Step-by-step login process

Step 1: Go to the login page. Open your web browser and type connect.myflorida.com into the address bar. You should see the Florida state portal homepage.

Step 2: Look for the unemployment login section. On the homepage, find the box or link labeled "Unemployment" or "CONNECT." This is the section for DEO unemployment claims. Click on it.

Step 3: Enter your Social Security number. The login screen will ask for your Social Security number (SSN). Type the nine-digit number without dashes or spaces, exactly as it appears on your Social Security card.

Step 4: Enter your password. Type the password you created when you first filed your unemployment claim. Passwords are case-sensitive, so make sure you use capital and lowercase letters exactly as you set them up.

Step 5: Click the login button. Once both fields are filled in, click "Login" or "Sign In." The system will verify your information and take you to your account dashboard.

What information you need before logging in

Have your Social Security number ready. This is the primary identifier DEO uses to find your account. If you are logging in for the first time since filing your claim, you will also need the password you created during the filing process.

If you filed your claim online through the CONNECT system, you chose a password at that time. If you filed by phone or in person, DEO may have assigned you a temporary password and sent it to the email address or phone number on file. Check your email (including spam folders) for any messages from DEO with login instructions.

You do not need to have your claim number, benefit year, or any other documents in front of you to log in — just your SSN and password.

Resetting your password if you forgot it

On the connect.myflorida.com login page, look for a link that says "Forgot Password" or "Forgot Your Password." Click it. The system will ask you to enter your Social Security number and the email address associated with your DEO account.

DEO will send a password reset link to that email address. Check your inbox and spam folder. The link usually works for a limited time (often a few hours), so act quickly. Click the link and follow the prompts to create a new password.

Your new password must meet DEO's requirements, which typically include a minimum length (often 8 characters) and a mix of uppercase letters, lowercase letters, numbers, and symbols. Write down your new password somewhere safe before you log out.

If you do not receive a reset email within a few minutes, check that you entered the correct email address. If the email address on file with DEO is outdated or incorrect, you will need to contact DEO directly to update it before you can reset your password online.

What you can do once you are logged in

Once you are in your account, you will see your claim dashboard. This page shows your current claim status (such as "Active," "Pending," or "Closed"), your benefit year dates, and your weekly benefit amount.

You can view your payment history to see which weeks you have been paid for and the deposit dates and amounts. You can also see any pending issues or messages from DEO — for example, if DEO needs more information from you or if there is a hold on your claim.

From your account, you can also file your weekly claim (called a "reemployment information claim" in Florida) if you are required to do so. Some claimants must certify their may be able to access each week; others do not. Your dashboard will tell you whether you have a weekly filing requirement.

Common login problems and how to fix them

Error: "Invalid Social Security number or password." This usually means you typed one of them incorrectly. Check that your SSN has no dashes or spaces and that your password matches exactly what you set (remember, passwords are case-sensitive). If you are still stuck, use the "Forgot Password" link to reset it.

Error: "Account not found" or "No record matches." This can happen if you have not yet filed a claim with DEO, or if your claim was filed under a different Social Security number. Double-check that you are using the correct SSN. If you filed a claim and still see this error, contact DEO to confirm your account exists.

Error: "Your account is locked." DEO locks accounts temporarily after several failed login attempts to protect against unauthorized access. Wait at least 30 minutes before trying again. If the account remains locked, contact DEO.

The page will not load or keeps timing out. Try clearing your browser's cache and cookies, then reload the page. If you are on a mobile device, try switching to a desktop computer or vice versa. If the problem persists, it may be a temporary issue with the DEO system — try again in a few minutes.

You are logged in but cannot see your claim information. Your claim may still be processing, or there may be a technical issue with your account. Log out, wait a few minutes, and log back in. If your claim information still does not appear, contact DEO.

How to contact DEO if you cannot log in

If you have tried resetting your password and troubleshooting but still cannot access your account, you will need to reach out to DEO directly. The fastest way is usually through the online message system within the CONNECT portal itself — if you can see the login page, you may be able to send a message to DEO without logging in.

You can also call the DEO Reemployment information customer service line. The phone number is 1-833-352-7759. Wait times can be long, especially early in the week or during high-volume periods. Have your Social Security number ready when you call.

When you contact DEO, explain that you cannot log in and describe what error message you see (if any). Tell them the email address and phone number on file with your account so they can look up your record. They may be able to reset your password over the phone or help you troubleshoot the problem.

Frequently Asked Questions

Is connect.myflorida.com the only place to log into my DEO account?

Yes. The official DEO unemployment portal is only at connect.myflorida.com. Do not log in through any other website, even if it claims to be DEO or Florida unemployment. Scammers sometimes create fake login pages to steal information.

Can I log in on my phone?

Yes. The connect.myflorida.com site works on mobile browsers. You can use Safari, Chrome, or any standard browser on your phone. There is no official DEO app, so do not read anything claiming to be the "DEO app" — use the website instead.

What if I never created a password because someone else filed my claim for me?

Contact DEO at 1-833-352-7759 and explain that you need to set up your login. They can help you create a password or send you a temporary one. Have your Social Security number and the phone number or email on file ready.

How long does a password reset email take to arrive?

Usually a few minutes. Check your inbox and spam folder. If you do not see it after 10 minutes, try requesting another reset. If you still do not receive it, the email address on your account may be wrong — contact DEO to update it.

Can I change my password after I log in?

Yes. Once you are logged into your account, look for a "Settings," "Account," or "Change Password" option in the menu. The exact location varies, but it is usually in a dropdown menu or sidebar. Follow the prompts to create a new password.