Where to log in and what you need

Maryland's unemployment system uses a single login portal called the Maryland Unemployment Insurance (UI) Online Services site. You reach it through the Maryland Department of Labor website at labor.maryland.gov. Once there, look for the link labeled "Unemployment Insurance" or "File a Claim" — it will direct you to the login page.

To log in, you need either your Social Security number or your claim number, plus a password you created when you first registered. If you have never logged in before, you will need to create an account first. The system will ask for your name, date of birth, email address, and a password that meets their security requirements (usually at least 8 characters, with uppercase and lowercase letters).

The login portal works on any web browser and is also accessible through the Maryland Department of Labor's mobile app, available on iOS and Android. Both routes lead to the same account and the same information.

Key Takeaways

  • Maryland's unemployment login is at labor.maryland.gov under the Unemployment Insurance section, not a separate website.
  • You log in with your Social Security number or claim number plus a password you created during registration.
  • If you have never logged in, you must create an account first using your name, date of birth, and email address.
  • You can log in through a web browser or the Maryland Department of Labor mobile app, and both show the same account information.
  • If you forget your password, the login page has a "Forgot Password" link that will send a reset email to the address on file.

What you can do once you are logged in

After logging in, you can view your claim status, check the amount of benefits you have received, and see your remaining balance. The system shows your weekly claim history and whether each week's claim was approved, pending, or denied. You can also see the reason for any denial or delay.

The portal lets you file your weekly claim if you are on a regular unemployment program. You will answer questions about your work search, any income you earned that week, and whether you were able and available to work. The system records your answers and tells you when ready whether your claim was accepted.

You can also update your contact information, change your password, and view payment history showing when benefits were deposited to your account. If you are receiving benefits through direct deposit, the portal shows the bank account ending in the last four digits.

Resetting a forgotten password

If you cannot remember your password, click the "Forgot Password" link on the login page. The system will ask for your Social Security number or claim number and your email address. Maryland will send a password reset link to that email address — check your inbox and spam folder, as the email sometimes arrives in spam.

The reset link is usually valid for 24 hours. Click it and follow the prompts to create a new password. Make sure your new password meets the security requirements: at least 8 characters, with at least one uppercase letter, one lowercase letter, and one number.

If you do not receive the reset email within a few minutes, verify that the email address on file is correct. You can also call the Maryland Department of Labor's Unemployment Insurance customer service line at 410-949-0022 during business hours (Monday through Friday, 8 a.m. to 4:30 p.m.) to confirm your email address or request a manual password reset.

Troubleshooting common login problems

If the system says your username or password is incorrect, double-check that you are using the right combination. Passwords are case-sensitive, so "Password123" is different from "password123". Clear your browser's cache and cookies, then try again — sometimes stored data causes login errors.

If you see a message that your account is locked, it usually means you entered an incorrect password too many times. Wait 15 to 30 minutes, then try again. If the account remains locked, contact customer service at 410-949-0022.

If the website itself is down or very slow, check the Maryland Department of Labor's social media accounts or call the customer service line to confirm whether the system is under maintenance. Maryland sometimes performs scheduled maintenance on weekends or early mornings.

If you never received a confirmation email when you first registered, you may not have completed account creation. Go back to the registration page and try creating an account again using the same Social Security number and email address. The system will either complete the registration or tell you an account already exists under that number.

What to do if you cannot log in at all

If you have tried resetting your password and clearing your browser cache but still cannot access your account, contact the Maryland Department of Labor directly. Call 410-949-0022 during business hours or visit a local Maryland Department of Labor office in person. Staff can verify your identity and either reset your account or help you determine whether your claim was ever created in the system.

Bring a photo ID and your Social Security card if you visit in person. If you call, have your Social Security number and date of birth ready. The wait time varies depending on call volume, but the line is usually shorter early in the morning or late in the afternoon.

If you are deaf or hard of hearing, Maryland offers a relay service. Call 711 and ask to be connected to 410-949-0022, and a relay operator will facilitate the call.

Staying find while logging in

Never share your password with anyone, including Maryland Department of Labor staff. The department will never ask for your password by email or phone. If someone claiming to be from the department asks for your password, hang up or delete the message and report it to the department directly.

Log in only through the official Maryland Department of Labor website at labor.maryland.gov. Do not click links in emails or text messages that claim to be from the department — type the web address directly into your browser instead. Scammers sometimes send fake emails that look official but direct you to a fake login page designed to steal your information.

If you see suspicious activity on your account — such as a claim you did not file or a payment you did not receive — contact customer service when ready at 410-949-0022. Maryland can freeze your account to prevent further fraud and investigate the issue.

Frequently Asked Questions

What do I do if I never created a login account?

Go to labor.maryland.gov, find the Unemployment Insurance section, and look for a "Register" or "Create Account" link. You will need your Social Security number, date of birth, email address, and a new password. After you complete registration, you can log in when ready.

Can I log in on my phone?

Yes. You can use any web browser on your phone to go to labor.maryland.gov, or you can read the Maryland Department of Labor mobile app from the Apple App Store or Google Play. Both methods use the same login and show the same information.

How long does it take to reset my password?

The reset email usually arrives within a few minutes. The link inside the email is valid for 24 hours. If you do not see the email, check your spam folder or wait a few minutes and request another reset link.

What if I forgot my Social Security number or claim number?

Call the Maryland Department of Labor at 410-949-0022 with your name and date of birth. Staff can look up your claim number and help you log in. You can also visit a local office in person with a photo ID.

Is the Maryland unemployment login the same as other state systems?

No. Each state runs its own unemployment system with its own login portal. Maryland's system is only for Maryland claims. If you filed in another state, you will need to log into that state's system separately.