What the Indiana Unemployment Uplink is and where to find it

The Indiana Unemployment Uplink is the state's online portal where people file unemployment claims, check claim status, report weekly earnings, and manage their account. It is run by the Indiana Department of Workforce Development (DWD). You reach it at www.in.gov/dwd/unemployment — that homepage has a login button that takes you to the Uplink itself.

The system is separate from the federal CARES Act portals or pandemic-era programs that have since ended. If you are filing a new claim or checking an active one under Indiana's regular unemployment insurance program, the Uplink is where you do it.

You will need a username and password to log in. If you do not have an account yet, you create one through the same login page before you can file a claim.

Key Takeaways

  • The Indiana Unemployment Uplink is accessed through www.in.gov/dwd/unemployment, and you log in with a username and password you create yourself.
  • You use the Uplink to file a new claim, check the status of an existing claim, report weekly work and earnings, and view payment history.
  • If you forget your password, the login page has a "Forgot Password" link that walks you through resetting it using your email address.
  • The system is available 24 hours a day, though the Indiana DWD customer service line (1-800-891-6499) operates during business hours if you need help with technical problems.

Creating your account and logging in for the first time

When you visit the Uplink login page, you will see an option to create a new account if you do not already have one. Click that link and you will be asked to enter your Social Security number, date of birth, and email address. The system will then send you a confirmation email — check your inbox and spam folder, because the message sometimes lands there.

Once you confirm your email, you create a username and password. The password must be at least 8 characters and include uppercase letters, lowercase letters, numbers, and a special character (like ! or @). Write down or save your username and password somewhere find, because you will need them every time you log in.

After you create your account, you can log in when ready. The first time you log in, you may be asked to answer security questions or verify your identity in another way — this is normal and takes a few minutes.

What you can do once you are logged in

Inside the Uplink, you can file a new unemployment claim by answering questions about your job separation, your work history, and your income. The system saves your progress, so you do not have to finish in one sitting. Most people complete a claim in 20 to 30 minutes.

If you already have an active claim, you can check its status — the Uplink shows whether it is being processed, whether a decision has been made, and whether any documents or information are missing. You can also see the amount of your weekly benefit and how many weeks of benefits you have remaining.

Every week that you are receiving benefits, you must report your work and earnings through the Uplink. This is called a weekly claim or weekly certification. The system will prompt you to do this, usually on a specific day of the week. If you worked or earned money that week, you report it; if you did not work, you certify that as well. Failing to report weekly can delay or stop your payments.

You can also view your payment history and see which weeks you were paid and how much. If you set up direct deposit, you can see the bank account where payments are being sent.

Resetting your password if you forget it

On the login page, look for a link that says "Forgot Password" or "Forgot Username." Click it and enter your email address. The system will send you a password reset link to that email. Click the link, and you will be taken to a page where you can create a new password.

If you do not receive the reset email within a few minutes, check your spam or junk folder — sometimes email filters catch it. If you still cannot find it, wait 15 minutes and try again. The system may rate-limit password reset requests to prevent misuse.

If you cannot access the email address you used to create your account, or if the reset link is not working, contact the Indiana DWD customer service line at 1-800-891-6499 during business hours (Monday through Friday, 8 a.m. to 4:30 p.m. Eastern time). They can verify your identity and help you regain access.

Common login problems and how to fix them

If you see a message that your username or password is incorrect, double-check that you are typing them exactly as you created them — passwords are case-sensitive, meaning uppercase and lowercase letters are different. If you are still stuck, use the password reset link described above.

If the Uplink page will not load at all, try a different web browser (Chrome, Firefox, Safari, or Edge) or clear your browser's cache and cookies. Sometimes an old cached version of the page causes problems. You can also try logging in from a different device or network to see whether the problem is with your computer or your internet connection.

If you see an error message that mentions "session expired" or "timeout," you have been logged out because you were inactive for too long. Log in again and your information will still be there. The system logs you out automatically for security reasons.

If you are having trouble with the weekly certification process — for example, if the system will not let you submit your report — try logging out completely, waiting a minute, and logging back in. If that does not work, call customer service.

When to contact Indiana DWD customer service

The Indiana Department of Workforce Development customer service line is 1-800-891-6499. They handle questions about your claim status, benefit amount, payment timing, and technical problems with the Uplink. They are available Monday through Friday, 8 a.m. to 4:30 p.m. Eastern time.

Call times are often long, especially early in the week and early in the morning. If you reach a busy signal or a long wait, try calling later in the day or on Thursday or Friday. You can also submit a question through the Uplink itself — there is usually a "Contact Us" or "Message" option in your account.

Have your Social Security number and claim number (if you have one) ready when you call. This helps the representative find your account quickly.

Frequently Asked Questions

Is the Indiana Unemployment Uplink the same as the federal PEUC or PUA programs?

No. The Uplink is Indiana's regular state unemployment system. Federal pandemic programs like PEUC (Pandemic Emergency Unemployment Compensation) and PUA (Pandemic Unemployment information) ended in September 2021. If you are filing now, you are filing through the state system only.

Can I log into the Uplink on my phone?

Yes. The Uplink works on mobile browsers, though the layout is smaller. Some people find it easier to use on a computer, but you can file a claim, check your status, and report weekly earnings from a phone if needed.

What if I never received a confirmation email when I created my account?

Check your spam and junk folders first. If it is not there, go back to the login page and try creating an account again with the same email address. If you still do not receive a confirmation, contact the DWD customer service line at 1-800-891-6499 and they can manually verify your account.

How long does it take to get a decision on my claim after I file?

Indiana typically processes claims within 2 to 3 weeks, though it can take longer if the DWD needs to contact your employer or if there are questions about your separation. You can check the status in the Uplink — it will show "pending," "approved," or "denied." If denied, the reason will be listed.

What happens if I do not report my weekly earnings?

If you do not certify your weekly claim by the important date, your payment will be delayed or stopped. The Uplink will show you the important date for each week. If you miss it, contact customer service as soon as possible — they may be able to help you report late, depending on how late it is.