Where to find the Texas Workforce login portal

The Texas Workforce Commission (TWC) runs the state's unemployment system through a single online portal at www.twc.texas.gov. You log in through the "Unemployment Benefits" section on the homepage, which takes you to the claims management system where you can file new claims, check claim status, and manage your account.

The portal is available 24 hours a day, though the system does go offline briefly for maintenance on Sunday nights around 11 p.m. Central Time. If you cannot reach the site during those windows, wait until Monday morning to try again.

You do not need to create a separate account before logging in. The system uses your Social Security number and a PIN you set up during your first claim, or you can use your driver's license number if you have a Texas ID on file with TWC.

What you need before your first login

To access your account, you will need either your Social Security number and the PIN you created when you filed your claim, or your Texas driver's license number and date of birth. If you filed your claim by phone with a TWC representative, you may have been assigned a temporary PIN that you can change on your first login.

If you do not remember your PIN, the login page has a "Forgot PIN" option that will walk you through resetting it using your Social Security number and other identifying information. This process usually takes a few minutes and does not require you to call TWC.

If you have never filed a claim with TWC, you cannot log into an existing account—you will need to file a new claim first. You can file online through the same portal, by phone at 1-888-TWC-2YOU (1-888-892-2968), or in person at a local TWC office.

Key Takeaways

  • Log in at www.twc.texas.gov using your Social Security number and PIN, or your Texas driver's license number and date of birth.
  • If you forgot your PIN, use the "Forgot PIN" option on the login page rather than calling TWC.
  • The system is down for maintenance Sunday nights around 11 p.m. Central Time, so plan to log in at other times.
  • You must file a claim before you can access an account; you cannot create an account without an active or recent claim.

What you can do once you are logged in

After logging in, you can view your claim status, see payment history, and check when your next payment is scheduled. The dashboard shows your weekly benefit amount, the total amount you have received, and how much of your claim balance remains available.

You can also file your weekly certification—the form you must submit each week to confirm you are still unemployed and looking for work. Missing a weekly certification can delay or stop your payments, so most people set a reminder for the same day each week.

The portal also lets you update your contact information, add a direct deposit account for faster payments, and view any notices or correspondence TWC has sent you about your claim. If TWC needs additional information from you, they will post a message in your account before sending anything by mail.

Common login problems and how to fix them

If you see an error message saying your Social Security number or PIN is incorrect, double-check that you are entering them without spaces or dashes. The system is case-sensitive for some fields, so make sure your caps lock is not on if you are using a PIN with letters.

If the site says your account is locked, it usually means you entered the wrong information too many times. Wait 24 hours before trying again, or use the "Forgot PIN" option to reset your credentials without waiting. You can also call TWC at 1-888-892-2968 to unlock your account by phone, though wait times are often long during peak hours.

If you can reach the TWC website but the login page itself will not load, try clearing your browser's cache and cookies, then reload the page. If you are using an older browser, try switching to Chrome, Firefox, or Edge. The system works best on current versions of major browsers.

Using the system on a phone or tablet

The TWC portal works on mobile devices, though the layout is smaller and some features are harder to use on a phone screen. You can file your weekly certification and check your balance on a phone, but updating account details or reviewing detailed claim information is easier on a computer.

The system does not have a dedicated mobile app—you log in through your phone's web browser the same way you would on a desktop. Bookmark the login page so you can return to it quickly each week.

If you cannot log in and need help right away

If you have a login problem that prevents you from filing your weekly certification, call TWC at 1-888-892-2968. Have your Social Security number and any recent correspondence from TWC ready when you call. Wait times are shortest early in the morning on weekdays and longest on Mondays and Fridays.

You can also visit a local TWC office in person to file your certification or get help with your account. Find the office nearest you on the TWC website under "Contact Us." Bring a photo ID and your Social Security card or a document with your Social Security number on it.

If you miss a weekly certification important date because of a login problem, contact TWC as soon as you can. They may be able to file it late for you if you explain the technical issue, though late filings can delay your payment by one week.

Protecting your account and personal information

Never share your PIN or login credentials with anyone, including TWC staff. TWC employees will never ask for your PIN by phone, email, or text. If someone claiming to be from TWC asks for this information, hang up and call the official TWC number yourself.

Log out of your account when you are finished, especially if you are using a shared computer. The logout button is usually in the top right corner of the page. If you forget to log out, your session will expire automatically after 15 minutes of inactivity.

Be cautious of emails or texts claiming to be from TWC asking you to "verify" your account or click a link. TWC will not ask you to verify information by email. If you receive a suspicious message, do not click any links—instead, log into your account directly through www.twc.texas.gov to check for any official messages.

Frequently Asked Questions

What do I do if I never received a PIN when I filed my claim?

If you filed by phone, the representative may have set up a temporary PIN and mailed it to you. Check your mail from TWC. If you filed online, your PIN should have been displayed on the screen after you completed your claim. If you cannot find it, use the "Forgot PIN" option on the login page to reset it using your Social Security number.

Can I log in with my email address instead of my Social Security number?

No. The TWC system requires either your Social Security number and PIN, or your Texas driver's license number and date of birth. Email addresses are not used for login. You can use your email address to receive notifications about your claim, but not to log in.

Why does the system say my claim is not found?

This usually means you have not filed a claim yet, or you are entering your information incorrectly. Double-check your Social Security number and make sure there are no spaces or dashes. If you filed a claim recently, it may take up to 24 hours to appear in the system. If you are unsure whether you filed, call TWC at 1-888-892-2968.

Is the TWC website find, and is it safe to enter my Social Security number?

Yes. The TWC website uses encryption to protect your information, and the URL should start with "https://" (not "http://"). Only log in through the official TWC website at www.twc.texas.gov. Never click a link in an email or text to log in—always type the address directly into your browser.