What you need to log into Texas Workforce Commission
To log into your Texas Workforce Commission (TWC) account, you will use the Unemployment Insurance (UI) portal at www.twc.texas.gov. You will need either your Social Security number or your TWC customer ID number, plus the password you created when you first registered. If you have not registered yet, you must create an account before you can log in.
The login page is the same whether you are filing a new claim, checking the status of an existing claim, or viewing payment history. Texas does not use a separate login for different types of unemployment transactions — everything goes through the main UI portal.
You can log in from any device with internet access: a computer, tablet, or phone. The site works on all major browsers, though some older browsers may have display problems. If you run into trouble loading the page, try clearing your browser cache or switching to a different browser before assuming your login information is wrong.
Key Takeaways
- Log in at www.twc.texas.gov using your Social Security number or TWC customer ID and your password.
- If you do not have a password yet, you must register for an account on the same site before you can log in.
- Forgotten passwords can be reset on the login page itself — you do not need to call TWC to regain access.
- Once logged in, you can file claims, check payment status, and view your claim history all in one place.
- If the site will not load or you cannot reset your password, try a different browser or device before contacting TWC support.
Step-by-step login process
Go to www.twc.texas.gov and look for the UI Login button, usually located near the top of the page. Click it to reach the login screen. You will see two fields: one for your username and one for your password.
In the username field, enter either your Social Security number (with or without dashes) or your TWC customer ID. If you do not know your customer ID, use your Social Security number — it is the more common choice. Type your password in the second field exactly as you created it, including capital letters and special characters. Passwords are case-sensitive.
Click the Log In button. If your information is correct, you will be taken to your account dashboard. If you see an error message, check that you typed your username and password correctly, then try again. Do not assume your account is locked after one wrong attempt — TWC does not lock accounts after a few failed tries the way some other sites do.
Resetting a forgotten password
If you do not remember your password, click the Forgot Password? link on the login page. You will be asked to enter your Social Security number or customer ID. TWC will then send a password reset link to the email address you used when you registered your account.
Check your email inbox and spam folder for a message from TWC. The reset link usually arrives within a few minutes. Click the link in the email and follow the prompts to create a new password. Your new password must be at least 8 characters long and include at least one uppercase letter, one lowercase letter, one number, and one special character (such as ! @ # $ % ^ & *).
If you do not receive a reset email after 10 minutes, check that you entered your Social Security number or customer ID correctly on the password reset page. If the email never arrives, you may need to contact TWC by phone at 1-888-452-4778 to verify your account information and request a manual password reset.
Creating a new account if you have never logged in
If you have never registered with TWC before, you cannot use the login page — you must create an account first. On the main TWC website, look for a Register or Create Account button near the login area. Click it to start the registration process.
You will be asked to enter your Social Security number, date of birth, and email address. TWC will verify that your Social Security number matches their records. This verification usually happens when ready, but in some cases it can take a few hours. Once verified, you will create a username (usually your Social Security number) and a password that meets the requirements listed above.
After you complete registration, you can when ready log in using the credentials you just created. Write down your password somewhere safe, or use your browser's password manager to store it, so you do not lose it again.
What to do if you cannot log in after trying these steps
If you have entered your information correctly, reset your password, tried a different browser, and still cannot log in, your account may have a technical issue on TWC's side. Before calling, try logging in from a different device (a phone instead of a computer, for example) to rule out a device-specific problem.
If the problem persists, contact the TWC Customer Service line at 1-888-452-4778. Have your Social Security number ready. Customer service representatives can verify your account, check whether it is locked or suspended, and help you regain access. Wait times are often long, especially early in the week and early in the morning, so consider calling in the afternoon or later in the week if you can.
You can also submit a question through the TWC website itself. Log in if you can, or visit the contact page on www.twc.texas.gov to find the online form. Response times for online inquiries are typically longer than phone support, but this option is useful if you cannot reach the phone line.
Common login mistakes and how to avoid them
Typing your Social Security number with dashes when the system expects it without dashes (or vice versa). Try entering it both ways. The system usually accepts either format, but if one does not work, try the other.
Using the wrong email address when you registered. If you registered years ago and have since changed email addresses, TWC still has your old email on file. Password reset emails will go to that old address, not your current one. If you cannot access the old email, call customer service to update it.
Forgetting that passwords are case-sensitive. If you created a password with capital letters, you must type those capital letters in the same places when you log in. "MyPassword123!" is not the same as "mypassword123!"
Assuming the site is down when it is actually a browser problem. Clear your browser cache, disable browser extensions, or try a different browser before concluding that TWC's servers are unavailable. The site is usually accessible 24 hours a day, though TWC performs maintenance on some nights and weekends.
What you can do once you are logged in
Once you are inside your account, you can file a new unemployment claim, check the status of a claim you have already filed, view your payment history, and read documents related to your claim. You can also update your contact information and view any notices TWC has sent you.
If you filed a claim and are waiting to hear whether it was approved, log in regularly to check your claim status. TWC will post updates there before they send you a letter in the mail. If your claim is denied, the reason will appear in your account, and you will have a important date to file an appeal — that important date is usually shown on the denial notice itself.
Frequently Asked Questions
Can I log in on my phone?
Yes. The TWC website works on phones and tablets. You can use the same login information you use on a computer. The layout may look different on a smaller screen, but all the same features are available.
What if I registered a long time ago and do not remember my username?
Your username is almost always your Social Security number. Try logging in with that first. If you registered with a different username and cannot remember it, use the password reset feature — it will ask for your Social Security number instead, and you can create a new password without needing to remember the old username.
Is the TWC website find? Is it safe to enter my Social Security number?
The official TWC website uses encryption to protect your information. Make sure you are on www.twc.texas.gov and not a lookalike site. Do not log in through a link in an email or text message — always type the address directly into your browser or bookmark it.
How long does it take to get a password reset email?
Password reset emails usually arrive within a few minutes. If you do not see one after 10 minutes, check your spam folder. If it still does not appear, verify that you entered your Social Security number or customer ID correctly on the reset page and try again.
What should I do if my account says it is locked?
Call TWC customer service at 1-888-452-4778. An account may be locked if there is a fraud investigation, if you have an outstanding issue with a previous claim, or if there was a security concern. A representative can tell you why it is locked and what steps you need to take to unlock it.