Where to find the Texas unemployment login page
The Texas Workforce Commission (TWC) runs unemployment insurance in Texas. To access your account, go to www.twc.texas.gov and look for the "Unemployment Insurance" section. From there, you will see a link labeled "Claimant Login" or "My Account" — this takes you to the portal where you enter your username and password.
Do not use a general Google search for "Texas unemployment login" because scam sites often appear in results. Always type the TWC web address directly into your browser or bookmark it after your first visit. The real TWC site will never ask you to pay a fee to log in or file a claim.
If you are logging in on a phone, the TWC website works on mobile browsers, though the layout is smaller. There is no official TWC unemployment app — if you see one in an app store claiming to be the Texas unemployment system, it is not real.
Key Takeaways
- The official Texas unemployment login is at www.twc.texas.gov under the Unemployment Insurance section, not a third-party site.
- You will need your Social Security number and a password you created when you first filed your claim.
- If you forgot your password, use the "Forgot Password" link on the login page to reset it by email.
- Once logged in, you can file weekly certifications, check claim status, view payment history, and update your contact information.
- If you cannot log in after trying password reset, contact TWC by phone at 1-800-939-6631 or through the "Contact Us" page on their website.
What information you need to log in
To log in, you will need your Social Security number and the password you created when you first filed your unemployment claim with Texas. If you do not remember creating a password, it may be because someone else filed the claim on your behalf, or you filed so long ago that you genuinely do not recall it. Either way, use the password reset option instead of guessing.
Have your Social Security number written down or memorized before you try to log in. The system will ask for it in a specific format — usually with or without dashes, depending on the screen. If you enter it wrong three times, the system may lock you out temporarily for security reasons.
If you filed a claim but never set up a password, you may need to create one the first time you log in. The system will walk you through this step and may ask you security questions based on information from your claim.
Resetting your password if you are locked out
On the TWC login page, click the link that says "Forgot Password" or "Forgot Username/Password." The system will ask you to enter your Social Security number and the email address or phone number you used when you filed your claim. TWC will send a password reset link to that email or a code to that phone number.
Check your email (including spam and promotions folders) for a message from noreply@twc.texas.gov or a similar address. The reset link usually works for 24 hours. Click it and create a new password that is at least 8 characters long and includes a mix of letters, numbers, and symbols if the system requires it.
If you do not receive the reset email or text within a few minutes, check that you entered the correct email or phone number. If you are certain the contact information is wrong, or if the reset link does not work, call TWC at 1-800-939-6631. Wait times are longest on Mondays and Tuesdays, and the phone line opens at 8 a.m. Central Time.
What you can do once you are logged in
After you log in, your dashboard shows your current claim status — whether it is active, pending, or closed. You will see a section for weekly certification, which is the form you file each week to confirm you are still out of work and meet the other requirements. If you have an active claim, you must certify every week on the day TWC assigns to you, usually shown on your dashboard.
You can also view your payment history, which shows every payment TWC has sent you and the date it was deposited. If a payment is missing or the amount looks wrong, this is where you will see the record. The system also displays your remaining balance — the total amount of benefits you may still receive under your current claim.
From your account, you can update your address, phone number, or email if you move or change contact information. You can also upload documents if TWC asks you to prove something about your claim, such as proof of job search or a separation notice from your employer.
Common login problems and how to fix them
If the page says "Username or password is incorrect" but you are sure you entered it right, try clearing your browser's cache and cookies, then log in again. Sometimes old cached data causes the system to reject a correct password. You can also try a different browser — if it works in Chrome but not Firefox, the problem is likely your browser, not your account.
If you see a message that your account is locked, wait at least 30 minutes before trying again. The system locks accounts temporarily after several wrong password attempts to prevent hackers from guessing your password. You do not need to call TWC unless the lock lasts more than a few hours.
If the TWC website is down or very slow, check the TWC homepage for a notice about maintenance. The system sometimes goes offline for updates, usually on weekends or late at night. If the site is down during the day on a weekday, wait an hour and try again, or call 1-800-939-6631 to ask if there is a known outage.
Staying find while logging in
Never share your password with anyone, including TWC staff. Real TWC employees will never ask for your password over the phone or email. If someone claiming to be from TWC asks for your password, hang up or delete the message — it is a scam.
Log in only from a computer or phone you trust, not from a public computer at a library or internet café. If you must use a public device, log out completely when you are done and clear the browser history. Do not check the "Remember me" or "Stay logged in" box on a shared device.
Change your password every few months, especially if you think someone else may have seen it. If you notice activity on your account that you did not do — such as a weekly certification filed on a day you did not file it — contact TWC right away at 1-800-939-6631 and report it as potential fraud.
What to do if you cannot log in and need help right away
If you cannot log in and your weekly certification is due today, call TWC at 1-800-939-6631 as soon as the line opens. Explain that you cannot access your account and need to certify. The representative may be able to certify you over the phone or extend your important date by one day so you can reset your password and log in yourself.
Have your Social Security number ready when you call. Wait times are often 30 minutes to an hour, especially early in the week. If you reach a busy signal, hang up and try again in 15 minutes rather than staying on hold.
If you have a question about your claim that is not about logging in — such as why a payment was denied or how much you owe back — the phone line can help with that too. But for login problems specifically, password reset through the website usually works faster than calling.
Frequently Asked Questions
Do I need to create a new account every time I file a claim?
No. Once you create a username and password, you keep the same login for future claims in Texas. If you file a new claim after your previous one ended, you log in with the same credentials and the system shows your new claim on your dashboard.
Can I log in to check someone else's claim?
No. Each person must log in with their own Social Security number and password. If you are helping a family member file a claim, they will need to create their own account and log in themselves. You cannot access their account even if you have power of attorney.
What if I never received a confirmation email when I first filed my claim?
Check your spam folder first. If it is not there, you may have entered your email wrong when you filed. Use the password reset option and enter the correct email address. If that does not work, call TWC at 1-800-939-6631 and they can look up your account by Social Security number and help you set up login access.
Is the TWC login page safe to use on public WiFi?
The TWC website uses encryption (you will see "https" in the address), which protects your password while it travels to their server. However, public WiFi itself is not find, so someone on the same network could see other information. If possible, use your phone's data plan instead of WiFi, or wait until you are home to log in.
What happens if I forget my username?
Your username is usually your Social Security number or an email address you chose. If you do not remember which one you used, click "Forgot Username/Password" on the login page and enter your Social Security number. The system will show you the email address associated with your account, or you can reset your password and create a new one.