What Work Texas is and where to log in

Work Texas is the official portal where you manage your unemployment claim with the Texas Workforce Commission (TWC). When you log in, you can view your claim status, upload required documents, report your weekly job search activities, and see payment history. The login page is at workintexas.com — not a different site, and not through a third-party service.

You will need your Social Security number and a password you created when you first filed your claim. If you do not have a Work Texas account yet, you must create one before you can log in. The account creation happens on the same workintexas.com site, and you can do it whether or not you have already filed a claim with TWC.

Work Texas is separate from the main TWC website (twc.texas.gov). The TWC site has general information and phone numbers; Work Texas is where you actually access your account and submit documents. Many people get confused between the two, so bookmark workintexas.com if you plan to log in regularly.

Key Takeaways

  • Log in at workintexas.com using your Social Security number and the password you created when you opened your account.
  • You must create a Work Texas account before you can log in, even if you have already filed a claim by phone or mail.
  • Work Texas is where you report weekly job searches, upload documents, and check your claim status — not the main TWC website.
  • If you forget your password, use the "Forgot Password" link on the login page; if you forget your username, contact TWC by phone.
  • Two-factor authentication (a code sent to your phone or email) is required after you enter your username and password.

Creating your Work Texas account if you do not have one

If you have never logged into Work Texas before, you need to create an account first. Go to workintexas.com and look for the "Create Account" or "Register" button — it is usually near the login fields. You will be asked for your Social Security number, date of birth, email address, and a password you choose yourself.

Your password must be at least 12 characters long and include uppercase letters, lowercase letters, numbers, and a special character (like ! or @). Write it down somewhere safe, because you will need it every time you log in. Do not use a password you have used for other websites, and do not share it with anyone — not even TWC staff will ask for your password.

After you create your account, you can log in right away. You do not have to wait for an email confirmation, though TWC will send you a confirmation message to the email address you provided. If you do not see the confirmation email within a few minutes, check your spam folder.

Logging in with your username and password

Once your account exists, go to workintexas.com and enter your Social Security number in the username field. Then enter the password you created. Click "Log In." This is the standard login step, and it works the same way every time.

After you click "Log In," Work Texas will send a code to your phone or email — whichever you chose during account setup. This is two-factor authentication, and it is a security step you cannot skip. Enter the code in the box that appears on your screen. The code is usually valid for 10 minutes, so enter it quickly.

If you do not receive the code, check that your phone number or email address is correct in your account settings. If it is correct and you still do not get the code, wait a few minutes and request a new one. If codes keep failing to arrive, contact TWC by phone at 1-888-452-4778 to verify your contact information.

What to do if you forget your password

On the workintexas.com login page, click the "Forgot Password" link. You will be asked to enter your Social Security number and the email address or phone number associated with your account. Work Texas will send you a link to reset your password — usually within a few minutes.

Click the reset link in the email or text message. You will be taken to a page where you can create a new password. Remember that it must be at least 12 characters and include uppercase, lowercase, numbers, and a special character. After you save your new password, go back to the login page and try again with your Social Security number and the new password.

If you do not receive the reset email or text, check your spam folder first. If it is not there, the email address or phone number in your account may be wrong. Contact TWC at 1-888-452-4778 and they can help you update your contact information and send a new reset link.

What to do if you forget your username or Social Security number

Your username is your Social Security number — there is no separate username to remember. If you cannot remember your Social Security number, you will need to contact TWC directly. Call 1-888-452-4778 during business hours (Monday through Friday, 8 a.m. to 5 p.m. Central Time). Have your name, date of birth, and driver's license number ready when you call.

TWC staff can look up your account using your name and date of birth, confirm your Social Security number, and help you reset your password if needed. They cannot log in for you, but they can walk you through the process or verify that your account is set up correctly.

If you are having trouble reaching TWC by phone, try calling early in the morning or late in the afternoon, when wait times are usually shorter. You can also visit a TWC office in person if one is near you — find the nearest office at twc.texas.gov.

Common login problems and how to fix them

If you see a message that says "Invalid username or password," double-check that you are entering your Social Security number correctly — it should be nine digits with no dashes or spaces. Also make sure you are typing your password exactly as you created it, including uppercase and lowercase letters. Passwords are case-sensitive, so "MyPassword123!" is different from "mypassword123!"

If you see a message that says "Your account is locked," it usually means you entered the wrong password too many times. Wait at least 30 minutes and try again. If the account stays locked, use the "Forgot Password" link to reset your password, or call TWC at 1-888-452-4778.

If you are using a public computer (at a library or community center), make sure you log out completely when you are done. Do not just close the browser — click the "Log Out" button in Work Texas. Public computers can remember login information, and you do not want someone else to access your unemployment account.

If you are on a mobile phone and the login page looks broken or will not load, try switching to a desktop or laptop computer. Work Texas works best on a full-size screen. If you must use a phone, try a different browser (like Chrome instead of Safari, or vice versa).

What you can do after you log in

Once you are logged in, you will see your claim dashboard. From there, you can check your claim status, see how much you have been paid, view your payment history, and upload documents that TWC has requested. You can also report your weekly job search activities if your claim requires it — this is usually a requirement if you are receiving benefits.

If TWC has sent you a message asking for documents (like proof of income, a lease, or a job search log), you will see a notification on your dashboard. Click on it to see what documents are needed and the important date for uploading them. Upload files as PDF or image files (JPG or PNG) when possible, because these formats are easiest for TWC staff to read.

Do not log out and leave your account open on a shared computer. Always click "Log Out" when you are finished, even if you are the only person who uses the computer. This protects your personal information and your claim details.

Frequently Asked Questions

Can I log into Work Texas on my phone?

Yes, Work Texas works on phones, but the mobile version can be harder to use for uploading documents or filling out forms. If you need to upload a document or complete a detailed form, try using a desktop or laptop computer instead. The mobile site is fine for checking your claim status or payment history.

What if I get an error message about my two-factor authentication code?

Make sure you are entering the code exactly as it appears — do not add spaces or dashes. The code is usually valid for only 10 minutes, so enter it quickly. If the code expires, click "Request a new code" and wait for a new one to arrive. If codes keep failing, your phone number or email in your account may be incorrect; call TWC at 1-888-452-4778 to fix it.

Is Work Texas the same as the main TWC website?

No. workintexas.com is your personal account portal. twc.texas.gov is the main TWC website with general information, news, and contact numbers. You log into Work Texas to manage your claim; you visit the main TWC site to find phone numbers, office locations, or general program information.

Can I change my password after I log in?

Yes. After you log in, look for "Account Settings" or "Security Settings" in the menu. You can change your password, update your phone number or email, and manage your two-factor authentication settings from there. Your new password must follow the same rules: at least 12 characters, with uppercase, lowercase, numbers, and a special character.

What if I think someone else has accessed my account?

Change your password when ready using the "Forgot Password" link on the login page. Then call TWC at 1-888-452-4778 and tell them you suspect unauthorized access. They can review your account activity and help you find it. Do not wait — the sooner you report it, the sooner TWC can investigate.