Where to log in and what you'll need

Utah's unemployment system is called ICON (Integrated Client Online Network). You log in at icon.utah.gov, not through a separate unemployment portal. This is the same login system Utah uses for multiple benefit programs, so if you've already created an ICON account for another reason, you use those same credentials here.

Before you try to log in, have ready: your Social Security number, date of birth, and either an email address or phone number you can access right now. Utah will send a verification code to one of these during login, so you need active access to whichever you choose.

If you don't have an ICON account yet, you'll create one during your first login attempt. The system will walk you through it, but the process takes about 10 minutes and you cannot save partway through — finish it in one session.

Key Takeaways

  • Utah unemployment logins happen at icon.utah.gov, which is a shared system for multiple state programs, not a dedicated unemployment site.
  • You need your Social Security number, date of birth, and access to an email or phone number to create or access your account.
  • Utah sends a verification code every time you log in, so you must be able to receive texts or emails when ready during login.
  • If you forget your password, use the "Forgot Password" link on the login page rather than creating a new account, which will create a duplicate.
  • The ICON system is also used for other Utah benefits, so your login works across multiple programs if you're receiving them.

Step-by-step login process

Go to icon.utah.gov and select "Sign In" at the top right. Enter your email address or phone number in the first field — this is the contact method you chose when you set up your account. Click "Next."

Utah will send a six-digit verification code to that email or phone number. Check your email inbox (including spam folder) or text messages, depending on which you selected. Enter that code in the next screen within 10 minutes. If the code expires, request a new one.

After you enter the code correctly, you'll be asked for your password. Type it exactly as you created it — passwords are case-sensitive. Once you're logged in, you'll see your ICON dashboard, which shows all active cases and programs you're enrolled in.

To view your unemployment claim details, look for "Unemployment Insurance" or "UI" on your dashboard. Click it to see your claim status, weekly certification options, payment history, and any messages from the Department of Workforce Services.

If you don't have an account yet

When you arrive at icon.utah.gov and select "Sign In," the system will ask whether you have an existing account. Choose "No, create an account." You'll be guided through a registration that asks for your Social Security number, date of birth, name, and contact information.

During registration, you'll choose a username and password. The password must be at least 12 characters and include uppercase letters, lowercase letters, numbers, and a special character (like ! or @). Write this down somewhere safe — you'll need it every time you log in.

After you complete registration, you'll when ready be asked to verify your identity by entering a code sent to your email or phone. Complete this step before you close the browser, or you may have to start over.

Troubleshooting login problems

If you see "Invalid credentials" after entering your password, the most common cause is that you're typing your password incorrectly — remember it's case-sensitive. Try again, typing slowly. If you're still locked out after three attempts, wait 15 minutes before trying again; the system temporarily blocks repeated failed attempts.

If you never received the verification code, check your email spam folder first. If it's not there, request a new code on the login screen. If you're using a phone number and not receiving texts, try switching to email instead — go to "Forgot Password," enter your email, and reset using that method instead.

If you created an account but can't remember which email or phone number you used, you'll need to contact the Department of Workforce Services directly. Call 801-526-9675 (Monday through Friday, 8 a.m. to 5 p.m. Mountain Time) and have your Social Security number ready. They can look up your account and help you regain access.

If you see a message that says your account is locked or suspended, this usually means there's a flag on your claim that requires review. Don't try to log in repeatedly. Call the department at the number above and ask why your account is restricted.

What to do after you log in

Once you're in ICON, your first step is to check your claim status. Under "Unemployment Insurance," you'll see whether your claim is "Active," "Pending," "Denied," or "Closed." If it's pending, the department is still reviewing your process and you should see a decision within two to three weeks.

If your claim is active, you'll see a "Weekly Certification" section. Most weeks, you must certify that you're still unemployed and looking for work to receive your payment. The certification window opens on Sunday and closes on Friday. If you miss the important date, you won't receive payment for that week.

Check the "Messages" or "Correspondence" section regularly — the department sends notices about claim decisions, payment changes, and required actions through ICON. You may also receive emails, but ICON is the official record.

Password reset and account security

If you forget your password, select "Forgot Password" on the login page. Enter the email address or phone number associated with your account, and Utah will send you a link or code to reset it. Do not create a new account instead — this creates a duplicate and can cause problems with your claim.

When you reset your password, remember the requirements: at least 12 characters, with uppercase, lowercase, numbers, and a special character. Avoid using information that's straightforward to guess, like your birth year or Social Security number.

If someone else has access to your account or you suspect fraud, call the Department of Workforce Services when ready at 801-526-9675. They can lock your account and investigate. Do not wait to see if something happens — report it right away.

Frequently Asked Questions

Can I log in on my phone or do I need a computer?

ICON works on phones, tablets, and computers. The mobile version is smaller but has all the same features. You'll still need to receive the verification code on your phone or email, so make sure you have access to whichever method you chose during setup.

What if I have an old Utah unemployment account from years ago?

Old accounts may not work with the current ICON system. Try logging in with your old credentials first. If that doesn't work, use "Forgot Password" to reset. If that fails, call 801-526-9675 and explain that you have a previous claim — they can help you access it or create a new one linked to your old case.

Do I need to log in every week to get paid?

Yes, most weeks you must log in and complete weekly certification to receive your payment. The certification window is Sunday through Friday each week. If you miss the important date, you won't be paid for that week, even if you were otherwise may be able to access.

Is ICON the same login I use for other Utah benefits?

Yes. If you're also receiving TANF, SNAP, Medicaid, or other Utah benefits, they all use the same ICON account. You log in once and can see all your active programs on your dashboard.

What should I do if I see someone else's information in my account?

This is a serious problem. Log out when ready and call 801-526-9675 right away. Do not try to fix it yourself. The department needs to investigate whether there's been fraud or a system error, and they'll find your account while they look into it.