Where to log in and what you need
Wyoming's unemployment system is called DES Online Services, and you reach it through the Wyoming Department of Employment website. The login page is at des.wyo.gov, where you'll see a button for "DES Online Services" or "Claimant Login." You do not create a new account — Wyoming matches you to an existing record using your Social Security number and date of birth.
Before you try to log in, have your Social Security number and the password you created when you first filed your claim. If you filed your claim by phone or in person, you may not have set a password yet. In that case, you'll need to use the "Forgot Password" option on the login page to create one before you can access your account.
The system works on a standard username-and-password model. Your username is typically your Social Security number, though some older accounts may use a different identifier. Wyoming does not currently use two-factor authentication (a code sent to your phone), so once you have your username and password correct, you should be able to log in directly.
Key Takeaways
- Log in at des.wyo.gov using your Social Security number as your username and the password you created when you filed your claim.
- If you don't remember your password, use the "Forgot Password" link on the login page to reset it before trying again.
- Once logged in, you can view your claim status, weekly certifications, payment history, and correspondence from the department.
- If you filed your claim by phone and never created a password, you must set one through the password reset tool before your first login.
- Technical problems with the website should be reported to the Wyoming Department of Employment directly, not through the login page.
What you can do once you're logged in
Your DES Online Services account shows your current claim status — whether it's active, on hold, or closed. You can see the weekly certification screen, which is where you report your work search activities and any wages you earned that week. This is the same form you would fill out by phone if you chose that method, but doing it online is usually faster.
The account also displays your payment history, showing which weeks you were paid and how much. You can see the date your payment was issued and, if you set up direct deposit, confirm that it went to your bank account. If a payment is missing or the amount is wrong, this is where you'll first notice it.
You can also view any notices or letters the department has sent you. These might include decisions about your claim, requests for more information, or notices about a hearing. Reading these carefully is important because they often contain important date for responding.
Resetting your password if you're locked out
If you forget your password or haven't created one yet, click "Forgot Password" on the login page. Wyoming will ask for your Social Security number and date of birth to verify your identity. Once verified, you'll be able to set a new password.
Your new password must meet certain requirements — usually a minimum length and a mix of letters, numbers, and special characters. Write down your new password in a safe place, or use a password manager to store it. Wyoming's system will not email you a temporary password; you create the new one yourself during the reset process.
If the password reset tool doesn't recognize your information, it may mean your claim record hasn't been fully set up in the system yet. This sometimes happens if you filed very recently. In that case, contact the Wyoming Department of Employment directly at 307-235-3200 to confirm your claim is in the system.
Common login problems and what to try
The most frequent issue is entering the wrong username. Remember that your username is your Social Security number with dashes (like 123-45-6789), not your name. If you're still getting an error, try without the dashes. Some systems accept both formats, and trying the alternate format can help you figure out which one works.
If you're certain your username and password are correct but the system still won't let you in, clear your browser's cache and cookies, then try again in a different browser if you have one. Sometimes old cached data prevents the login page from working properly. You can also try logging in from a different device or network (like a library computer or a friend's phone) to rule out a local connection problem.
If the entire des.wyo.gov website is down or very slow, the problem is on Wyoming's end, not yours. The department does maintenance on the system, usually on weekends or early mornings. Check back in a few hours, or call 307-235-3200 to ask if there's scheduled maintenance happening.
When to call instead of logging in online
Some issues can't be handled through the online account. If you need to report a change in your address, phone number, or banking information for direct deposit, you can do that online in most cases, but if the system won't let you make the change, call the department. The same applies if you need to report that you've returned to work or that your circumstances have changed in a way that affects your claim.
If you're appealing a decision or responding to a notice about a hearing, do not rely only on the online system. Call the department to confirm they received your response and to ask what happens next. Written responses are important for appeals, and you want to make sure the department has them on file.
The Wyoming Department of Employment's main phone line is 307-235-3200. They can also help if you're having trouble accessing your account or if you need to file a claim for the first time.
Keeping your account find
Do not share your password with anyone, including family members or people claiming to work for the department. Wyoming Department of Employment staff will never ask for your password. If someone contacts you asking for it, that's a scam.
Log out of your account when you're done, especially if you're using a shared computer at a library or a friend's house. Click the logout button rather than just closing the browser window. This ensures your session ends and someone else can't access your account if they use the same computer right after you.
If you think someone else has accessed your account without permission, change your password when ready and call the department at 307-235-3200 to report it. They can check your account activity and help you find it.
Frequently Asked Questions
What if I never received a password when I filed my claim?
Wyoming doesn't send passwords by mail or email. You create your own password the first time you log in, using the "Forgot Password" link. If you filed by phone and never tried to log in online, you'll need to go through the password reset process to set one up before you can access your account.
Can I log in on my phone or tablet?
Yes, the DES Online Services website works on mobile browsers. However, it's not optimized for small screens, so some features may be harder to use. If you're having trouble on your phone, try logging in on a computer instead, or call the department for help.
How long does it take to get access after I file a claim?
Your account is usually available within one to three business days of filing. If you filed recently and can't log in, wait a day or two and try again. If it's been more than three days and you still can't access your account, call 307-235-3200 to confirm your claim was received.
What should I do if the website says my claim is closed?
A closed claim usually means you've exhausted your benefits for that year, your claim period ended, or the department closed it for a specific reason. Log in to see if there's a notice explaining why. If you don't understand the reason, call the department to ask. You may be able to file a new claim if you've worked enough hours since your last claim ended.
Is there a mobile app for Wyoming unemployment?
Wyoming does not have a dedicated mobile app. You log in through the website on your phone's browser. The website is the only official way to access your account online, so be cautious of any app claiming to be an unemployment tool — it's likely a scam.