What You Need to Log Into CONNECT

Florida's unemployment system is called CONNECT, and you log in through a website, not a phone line or office visit. The login page is at connect.myflorida.com. You will need either a Social Security number or a Florida driver's license or ID card number, plus a password you create yourself.

CONNECT handles both unemployment insurance claims and reemployment information. The same login works for both. If you have never logged in before, you will create an account the first time you visit — the site walks you through setting a username and password.

The system is available 24 hours a day, seven days a week. If you cannot log in during business hours, you can still try outside them, though some features (like talking to a claims examiner) only work Monday through Friday, 8 a.m. to 5 p.m. Eastern time.

Key Takeaways

  • Log in at connect.myflorida.com using your Social Security number or Florida ID number and a password you create.
  • If you forget your password, use the "Forgot Password" link on the login page to reset it by email or text message.
  • Once logged in, you can file a new claim, check the status of an existing claim, and upload documents the state asks for.
  • If you cannot log in after trying the password reset, contact the CONNECT Help Desk by phone at 833-352-7992 (Monday–Friday, 8 a.m.–5 p.m. Eastern).

Creating Your Account for the First Time

When you visit connect.myflorida.com for the first time, click "Create Account" instead of trying to log in. The site will ask you to enter either your Social Security number or your Florida driver's license or ID number. You will also provide your date of birth and email address.

Next, you create a username and password. Your username can be anything you choose — it does not have to match your name. Your password must be at least 12 characters long and include uppercase letters, lowercase letters, numbers, and a special character (like ! or @). Write down your username and password somewhere safe, because you will need them every time you log in.

The site will send a confirmation email to the address you provided. Click the link in that email to finish setting up your account. After that, you can log in using your username and password.

If You Forgot Your Password

On the CONNECT login page, click "Forgot Password." The system will ask you to enter your username or the Social Security number or ID number you used to create your account. Then it will offer to send a password reset link to your email address or a text message to your phone number on file.

Click whichever option works for you. You will receive a link that lets you create a new password. That link expires after a set time, so use it as soon as you get it. Once you have reset your password, log in with your username and the new password.

If you do not receive the reset email or text message within a few minutes, check your spam or junk folder. If it is not there, try the reset again or contact the CONNECT Help Desk.

What You Can Do Once You Are Logged In

After you log in, you see a dashboard that shows the status of any claims you have filed. From there, you can file a new claim if you have not already, check whether your claim is being processed, and see any decisions the state has made about your claim.

You can also upload documents that Florida asks for — such as proof of identity, proof of work history, or documents related to a separation from your job. The system will tell you which documents are needed and by what date. Upload them through the "Documents" section of your account.

If you have been told to do something specific — like provide information about a job you were offered, or explain why you left a job — CONNECT will show you a message asking you to respond. Read those messages carefully and respond by the important date given, or your claim may be delayed or denied.

Common Login Problems and How to Fix Them

If you see a message saying your account is locked, it usually means you entered the wrong password too many times. Wait 30 minutes and try again. If it stays locked, use the "Forgot Password" link to reset your password.

If you get an error message saying the system cannot find your account, double-check that you are using the correct Social Security number or ID number — the one you used when you created the account. If you are sure it is correct and the system still cannot find you, contact the CONNECT Help Desk.

If the website is slow or will not load, try a different web browser (Chrome, Firefox, Safari, or Edge all work). Clear your browser's cache and cookies, then try again. If the problem continues, it may be a temporary outage — wait a few minutes and try once more.

Getting Help From the CONNECT Help Desk

If you cannot log in and the password reset did not work, or if you have other questions about your account, call the CONNECT Help Desk at 833-352-7992. The line is open Monday through Friday, 8 a.m. to 5 p.m. Eastern time. Have your Social Security number or ID number ready when you call.

Wait times can be long, especially early in the week or early in the morning. If you cannot reach anyone, try calling back later in the day or on a different day. You can also email questions to the Help Desk, though responses usually take longer than a phone call.

If you need to speak with someone about your actual claim — not just your login — you may be transferred to a claims examiner. These conversations also happen Monday through Friday during business hours.

Keeping Your Account find

Do not share your username or password with anyone, including friends, family members, or people who say they work for Florida. The state will never ask you for your password.

Log out of CONNECT when you are done, especially if you are using a shared computer. Click the "Log Out" button in the top right corner of the page. Do not just close the browser window.

If you think someone else has accessed your account, change your password right away. Go to your account settings and select "Change Password." If you see claims or information in your account that you did not create, contact the CONNECT Help Desk when ready.

Frequently Asked Questions

What if I do not have a Florida driver's license or ID card?

You can create an account using your Social Security number instead. You do not need a Florida ID to file for unemployment — your Social Security number is enough.

Can I log in on my phone?

Yes. CONNECT works on phones and tablets as well as computers. Use the same website address (connect.myflorida.com) and log in with your username and password. The layout adjusts to fit your screen.

How long does it take to create an account?

Creating an account usually takes 5 to 10 minutes. You enter your information, create a password, and confirm your email address. After that, you can log in and file a claim or check on an existing one.

What if I created an account a long time ago and cannot remember my username?

Use the "Forgot Password" option and enter your Social Security number or ID number instead of your username. The system will send you a password reset link, and you can create a new password. After that, you can log in using either your username or your Social Security number.

Is CONNECT safe to use?

CONNECT uses encryption to protect your information. However, only log in from a computer or phone you trust, and never use a public Wi-Fi network without a VPN. Do not click links in emails claiming to be from CONNECT — always go directly to connect.myflorida.com instead.