Where to find the Florida unemployment login page

Florida's unemployment system is called CONNECT, and you reach it at connect.myflorida.com. This is the only official login page for filing claims, checking claim status, or managing your account. Do not use any other website, even if it appears in a search result — scams that mimic the real site exist.

When you arrive at connect.myflorida.com, you will see a login box on the left side of the page. If you have never logged in before, you will need to create an account first. The button to do that is on the same page, usually labeled "Create Account" or "New User".

Key Takeaways

  • The official Florida unemployment login is at connect.myflorida.com, and no other site is legitimate.
  • You need a username and password to log in; if you do not have one, you must create an account on the same page before you can file.
  • Your Social Security number, date of birth, and driver's license or ID number are required to set up an account.
  • If you forget your password, use the "Forgot Password" link on the login page rather than trying to create a new account.
  • The system is often slower during peak hours early in the week; logging in on a Wednesday or Thursday afternoon usually works faster.

Creating your CONNECT account for the first time

To create an account, click the "Create Account" button on the login page. You will be asked for your Social Security number, date of birth, and either your Florida driver's license number or Florida ID number. Have these documents ready before you start. The system will verify this information against state records, so it must match exactly as it appears on your ID.

After you enter those details, you will create a username and password. Your username can be anything you choose — it does not have to be your name. Your password must be at least 8 characters long and include at least one uppercase letter, one lowercase letter, one number, and one special character (such as ! @ # $ % or &). Write down your username and password somewhere safe; you will need them every time you log in.

Once your account is created, you will be logged in automatically. You can then start a new claim or check on an existing one. If you close the browser or log out, you will need to enter your username and password the next time you visit.

What to do if you cannot remember your password

On the login page, click the "Forgot Password" link. You will be asked to enter your username or Social Security number. The system will send a password reset link to the email address you provided when you created your account. Check your email (including your spam folder) for a message from the Florida Department of Economic Opportunity.

Click the link in that email. It will take you to a page where you can create a new password. The new password must follow the same rules as your original one: at least 8 characters, with uppercase, lowercase, a number, and a special character. After you set your new password, you can log in with it right away.

If you do not receive the email within a few minutes, check that you entered your username or Social Security number correctly. If you still do not receive it, the email address on file may be outdated. You can contact the Florida Department of Economic Opportunity at 1-833-352-7897 to update your email address, though wait times are often long.

Logging in on a computer versus a phone

CONNECT works on both computers and phones, but the phone version can be slower and sometimes cuts off mid-claim. If you are filing a new claim or uploading documents, use a computer if you have one. The system is more stable and you are less likely to lose your work if your connection drops.

If you must use a phone, use the full website (connect.myflorida.com) rather than trying to find an app — Florida does not have an official unemployment app. Open the site in your phone's web browser, log in with your username and password, and proceed slowly. Save your work often by clicking "Save and Continue" rather than trying to complete everything in one session.

Common login problems and how to fix them

The page says "Invalid username or password." Check that you are typing your username and password exactly as you created them, including uppercase and lowercase letters. Usernames and passwords are case-sensitive. If you are certain you typed it correctly, use the "Forgot Password" link to reset your password instead of trying to log in again.

The page will not load or keeps timing out. CONNECT is slowest between 8 a.m. and 10 a.m. on Mondays and Tuesdays. Try again in the afternoon or on a different day. If the page still will not load, clear your browser's cache and cookies, then try again. You can also try a different web browser (Chrome, Firefox, Safari, or Edge) to see if the problem is specific to one browser.

You see a message about "account locked" or "too many login attempts." The system locks your account temporarily if you enter the wrong password more than a few times in a row. Wait at least 30 minutes before trying again. If your account remains locked after 30 minutes, contact the Florida Department of Economic Opportunity at 1-833-352-7897.

You created an account but cannot log in. Account creation can take a few minutes to process. Wait 10 to 15 minutes, then try logging in again. If you still cannot log in, try resetting your password using the "Forgot Password" link, even though you just created the account.

What happens after you log in

Once you are logged in, you will see your dashboard. If you have never filed a claim, you will see a button to file a new claim. If you have already filed, you will see your current claim status, the weeks you can file for, and any messages from the Florida Department of Economic Opportunity.

From your dashboard, you can also upload documents (such as separation papers or proof of identity), view your payment history, and change your direct deposit information. Any documents you upload should be clear photos or scans of the original — blurry or sideways images may be rejected.

Frequently Asked Questions

Is there a phone number I can call to log in if the website is not working?

No. You must log in through the website at connect.myflorida.com. The Florida Department of Economic Opportunity does not process claims over the phone. If the website is down, wait and try again later. You can call 1-833-352-7897 if you have questions about your account, but they cannot log in for you.

Can I use the same username and password for other Florida government websites?

No. Your CONNECT username and password work only for the unemployment system. Other Florida government services use different login systems. Do not reuse your CONNECT password anywhere else.

What if I lost my Social Security number or ID and cannot create an account?

You will need to contact the Florida Department of Economic Opportunity at 1-833-352-7897. They can help you verify your identity using other information. Have your date of birth and any recent mail with your address ready when you call.

Can someone else log into my account for me?

No. Only you should have your username and password. If someone else needs to help you with your claim, they can be present while you log in, but they should not know your password. If you believe someone has accessed your account without permission, change your password when ready and contact the Florida Department of Economic Opportunity.

How long does a CONNECT account stay active if I do not use it?

Your account remains active indefinitely. You can log in months or years after creating it without having to create a new account. Your username and password will still work unless you have changed them.