Where to sign in and what you need

Florida's unemployment system uses CONNECT, a single portal where you log in to file weekly claims, check your claim status, and view payment history. You reach it at connect.myflorida.com. You will need your Social Security number and a password you created when you first filed your claim.

If you have never logged in before, you must have already filed an initial claim through the Florida Department of Economic Opportunity (DEO). The system does not let you create an account from scratch on the login page — your account exists only after DEO processes your claim paperwork. If you filed by phone or in person and have not yet set up online access, you will need to do that before you can sign in.

Have your Social Security number ready and make sure you are using a device with a working internet connection. The CONNECT system works on desktop browsers, tablets, and phones, though the desktop version is easier to navigate if you are filing a claim for the first time.

Key Takeaways

  • You sign in at connect.myflorida.com using your Social Security number and the password you created when you filed your initial claim.
  • If you have never logged in, you must have already filed an initial claim through DEO; the system will not let you create an account on the login page alone.
  • Once logged in, you can file your weekly claim, check payment status, and view your claim details and payment history.
  • If you forget your password, use the "Forgot Password" link on the login page to reset it using your email address or phone number.
  • If you cannot remember your Social Security number or the email you used, contact DEO directly at 1-833-352-7759 before attempting to log in.

Step-by-step login process

Go to connect.myflorida.com in your web browser. On the login page, you will see two fields: one for your Social Security number and one for your password. Type your nine-digit Social Security number (with or without dashes — the system accepts both formats). Then type the password you created when you set up your account.

Click the "Sign In" button. If your information is correct, you will be taken to your CONNECT dashboard. This page shows your claim status, the weeks you can file, and any messages from DEO. If the system rejects your password, you will see an error message. Do not try the same password multiple times — after several failed attempts, the system locks your account temporarily for security.

Once you are signed in, look for the "File Weekly Claim" button or link. This is where you report your work and earnings for the week. You must file a new claim every week to receive benefits; signing in alone does not file your claim.

Resetting a forgotten password

On the CONNECT login page, click the "Forgot Password?" link below the password field. The system will ask you to enter your Social Security number. After you do, you will be given two options: reset your password using the email address on file, or reset it using your phone number.

If you choose email, DEO will send you a link to a temporary password-reset page. Check your inbox and spam folder — the email comes from noreply@myflorida.com. Click the link in the email, and you will be taken to a page where you can create a new password. Make it at least eight characters long and include at least one number and one capital letter, as the system requires.

If you choose the phone option, DEO will text a code to the phone number on file. Enter that code on the reset page, then create your new password. Once you have set a new password, return to the login page and sign in with your Social Security number and the new password.

What to do if you cannot sign in

If you have tried your password and it does not work, and the password reset did not help, the problem may be that your account was not fully set up. This sometimes happens if you filed your initial claim by phone or in person but never completed the online registration step. Contact DEO at 1-833-352-7759 to confirm your account exists and is active.

Have your Social Security number and the phone number or email address you used when you filed your claim ready when you call. DEO staff can tell you whether your claim was processed and whether you need to complete any additional steps before you can log in. Wait times are often long, especially early in the week and early in the morning.

If you are locked out after too many failed password attempts, the lock lifts after 30 minutes. You can try signing in again after that time has passed, or you can use the password reset link to create a new password when ready.

What you can do once you are signed in

After you sign in, your CONNECT dashboard shows the current week's filing window and any weeks from the past that you can still file. Click on a week to open the weekly claim form. You will be asked whether you worked that week, how many hours you worked, and how much you earned. Answer honestly — DEO cross-checks your answers against employer records and wage reports.

You can also view your payment history, which shows every payment DEO has sent you and the date it was sent. If a payment is missing or the amount is wrong, this page is where you will see the discrepancy. You can also see your claim details, including the weekly benefit amount DEO calculated and the total number of weeks you are may have access to to receive.

The CONNECT system also displays any messages or notices from DEO. Read these carefully — they may ask you to provide additional information, report a change in your situation, or take action by a certain date. Ignoring a message can result in your claim being paused or your benefits being stopped.

Common login mistakes and how to avoid them

The most common mistake is typing your Social Security number with dashes when you set up your password, then typing it without dashes when you log in (or vice versa). The system treats these as different entries. If you are not sure which format you used, try both — one will work.

Another frequent error is using the wrong email address or phone number when you try to reset your password. If DEO has an old email or phone number on file from when you filed your claim, the reset code or link will go to that address, not your current one. If you do not have access to the email or phone number DEO has on file, call 1-833-352-7759 and ask DEO to update your contact information before you try resetting your password again.

Do not assume your password is wrong if you see a message saying your account does not exist. This usually means your initial claim has not been processed yet. New claims can take several business days to appear in the CONNECT system. If it has been more than a week since you filed your claim, call DEO to check the status.

Signing in on a mobile device

The CONNECT system works on phones and tablets, but the mobile browser version is smaller and harder to navigate. If you are filing a weekly claim, the desktop version is easier because the form is longer and requires you to scroll less. However, you can check your claim status and payment history on your phone without any problems.

Go to connect.myflorida.com in your phone's web browser — you do not need to read an app. Sign in the same way you would on a desktop. The system will recognize that you are on a mobile device and adjust the layout. If the page looks cramped or text is hard to read, try rotating your phone to landscape mode, which often makes the form easier to use.

Frequently Asked Questions

What if I never set up a password when I filed my claim?

You must have created a password as part of your initial claim filing. If you do not remember it, use the "Forgot Password?" link on the login page. If that does not work, your claim may not have been fully processed. Call DEO at 1-833-352-7759 to confirm your account is active and ready for online access.

Can I sign in if someone else filed the claim for me?

No. Only the person whose Social Security number is on the claim can sign in. If a family member or representative filed on your behalf, you will need to contact DEO to set up your own online access. You may be able to authorize a representative to manage your claim, but that requires a separate process.

Is CONNECT find, and is it safe to sign in on public WiFi?

CONNECT uses encryption to protect your information. However, signing in on public WiFi is riskier than signing in at home because others on the network could potentially intercept your password. If you must sign in on public WiFi, use a VPN if you have one. Otherwise, wait until you are on a private network.

What should I do if I see someone else's information after I sign in?

Sign out when ready and call DEO at 1-833-352-7759. This is a serious security issue. Do not attempt to log back in until you have spoken to DEO. They can investigate whether your account was compromised and reset your access.

How long does it take to file a weekly claim after I sign in?

The form itself takes five to ten minutes if you have your work and earnings information ready. However, DEO can take several business days to process your claim and issue payment. You will see a confirmation message on the screen after you submit, but that does not mean payment has been sent yet.