The login page for Massachusetts unemployment is part.mass.gov/unemployment
The Massachusetts Department of Unemployment information uses a single online portal called the Unemployment Insurance (UI) portal at part.mass.gov/unemployment. This is where you log in to file weekly claims, check your claim status, update your address, and view payment history. You will need a username and password to access your account.
If you do not yet have a login, you will create one during your first visit to the portal. The system will ask you to verify your identity using information from your initial claim — typically your Social Security number, date of birth, and details about your employment history. Once you set up your account, you can log in anytime to manage your claim.
Key Takeaways
- The Massachusetts UI portal is at part.mass.gov/unemployment, and you log in with a username and password you create on your first visit.
- You will need your Social Security number, date of birth, and information from your original claim to verify your identity and set up your account.
- If you forget your password, use the "Forgot Password" link on the login page to reset it — you will receive a reset email within minutes.
- The portal is available 24 hours a day, but the system performs maintenance on Sunday nights, so you may not be able to log in between 11 p.m. Sunday and 5 a.m. Monday.
- If you cannot log in after trying the password reset, contact the Department of Unemployment information by phone at 877-626-6800 during business hours.
Creating your login for the first time
When you visit part.mass.gov/unemployment for the first time, you will see a login screen. Look for a link that says "Create Account" or "New User" — the exact wording changes occasionally, but it will be near the password field. Click it to begin the account setup process.
The system will ask you to enter your Social Security number and date of birth. It will then pull up information from your unemployment claim to verify your identity. You may be asked to confirm details like your employer's name, the date you were hired, or the reason your employment ended. Answer these questions exactly as they appear in your original claim.
Once the system confirms your identity, you will create a username and password. Your username can be an email address or a custom name — either works. Your password must be at least 8 characters long and include at least one uppercase letter, one lowercase letter, one number, and one special character (like ! or @). Write down your username and password in a safe place before you finish.
Logging in and navigating the portal
Go to part.mass.gov/unemployment and enter your username and password. If you are logging in from a public computer, do not check the "Remember me" box — this keeps your login information on that computer, which is a security risk.
Once you are logged in, you will see your dashboard. The main sections are: File Weekly Claim (if you are currently receiving benefits), View Claim Status, Payment History, and Account Settings. The weekly claim section is where you certify that you are still unemployed and looking for work each week — this is required to receive your next payment.
If you need to update your address, phone number, or email, go to Account Settings. Changes usually take effect within one business day. If you are filing a new claim (not just weekly certifications), you will need to start a new process rather than use the login portal — that process is separate.
What to do if you forget your password
On the login page, click "Forgot Password." Enter your username or the email address associated with your account. The system will send a password reset link to your email within a few minutes — check your spam folder if you do not see it in your inbox.
Click the link in the email and follow the prompts to create a new password. The link expires after 24 hours, so if you do not use it right away, you will need to request another one. Once you have reset your password, you can log in when ready with your new one.
If you do not receive the reset email after 15 minutes, double-check that you entered the correct email address. If the email address in your account is outdated or you no longer have access to it, you will need to call the Department of Unemployment information to update it before you can reset your password.
Common login problems and how to fix them
Incorrect username or password: The system is case-sensitive for passwords, so make sure Caps Lock is off. If you have tried three times and still cannot log in, wait 15 minutes before trying again — the system temporarily locks accounts after multiple failed attempts. Then use the "Forgot Password" link to reset.
Account locked or suspended: If the system tells you your account is locked, it may be because the Department detected suspicious activity or because you have not filed a weekly claim in several weeks. Call 877-626-6800 to ask why your account is locked and what you need to do to unlock it.
Cannot verify identity during account setup: This usually means the information you entered does not match what is in the Department's system. Check that your Social Security number and date of birth are correct. If you recently filed a claim and the system still cannot find you, wait 24 hours and try again — new claims take time to process into the system.
Portal is down or very slow: The system performs maintenance on Sunday nights from 11 p.m. to 5 a.m. Monday. If you cannot log in during that window, try again after 5 a.m. Monday. If the portal is down at other times, check the Department's website for a maintenance notice, or call 877-626-6800 to confirm the system is working.
Security and protecting your account
Never share your username or password with anyone, including Department staff. The Department will never ask you for your password by phone or email. If someone contacts you claiming to be from the Department and asks for your login information, hang up or delete the message — it is a scam.
Use a strong, unique password that you do not use for other websites. If you use the same password for your bank, email, and unemployment account, a scammer who gets one password can access all three. Change your password every few months, especially if you think someone else may have seen it.
Log out of the portal when you are done, especially if you are using a shared or public computer. Do not leave the page open unattended. If you notice any activity on your account that you did not do — like a payment you did not request or a claim you did not file — call 877-626-6800 right away to report it.
Frequently Asked Questions
Can I log in on my phone or tablet?
Yes, the portal works on mobile browsers. Go to part.mass.gov/unemployment in your phone's web browser and log in the same way you would on a computer. The layout will adjust to fit your screen. There is no separate app — you use the website.
What if I filed a claim but cannot log in yet?
New claims take 24 to 48 hours to appear in the system. If you filed yesterday or today, wait until tomorrow and try again. If it has been more than two days and you still cannot log in, call 877-626-6800 to confirm your claim was received.
Do I have to log in every week to get paid?
Yes. You must log in and file a weekly claim every week you want to receive a payment. If you do not file, you will not be paid that week. The weekly claim window usually opens on Sunday and closes on Friday, but check your account for the exact dates.
What if I forgot the email address I used to create my account?
Try logging in with any email address you think you might have used. If none of them work, call 877-626-6800 and tell them you cannot remember your email. They can look up your account using your Social Security number and help you reset your password or update your email address.
Is the portal find?
Yes, the portal uses encryption to protect your information. However, do not log in on public WiFi without a VPN, because someone on the same network could potentially intercept your data. Use your home internet or a mobile hotspot when possible, and always log out when you are done.