The Division of Unemployment login is your direct entry point to your Massachusetts unemployment account

The Massachusetts Division of Unemployment Insurance (DUI) runs the state's unemployment system. To view your claim status, check payment history, report work search activities, or manage your account, you log in through the Division's online portal. This is not a third-party site — it is the official state system where your claim information lives.

The login page is at mass.gov/unemployment. You will need your Social Security number and a password you create during first-time setup. The system is available 24 hours a day, though the Division's phone lines and email support operate during business hours only.

Key Takeaways

  • The official Massachusetts Division of Unemployment login is at mass.gov/unemployment, not a private vendor site.
  • First-time users create a password during setup; you will need your Social Security number and email address.
  • Once logged in, you can view your claim status, payment history, and any pending issues the Division has flagged.
  • If you forget your password, use the "Forgot Password" link on the login page to reset it by email.
  • The Division's phone line is 617-626-6200; call during business hours if you cannot resolve login problems online.

What you can do once you are logged in

The portal shows your current claim status — whether it is active, pending, or closed. You can see the weekly benefit amount the Division calculated for you, the total amount you have received to date, and the remaining balance on your claim if there is one.

You can also view a history of all payments the Division has sent you, including the date and amount of each payment. If a payment is missing or you believe an amount is wrong, the portal shows you the date it was issued, which helps you track it down with your bank or contact the Division with specific information.

If you are on a program that requires weekly work search reporting — such as regular Unemployment Insurance (UI) or Unemployment information (UA) — you report your activities through the portal each week. The Division will tell you the important date for that week's report. Missing a important date can pause your payments until you file the report.

Setting up your account for the first time

Go to mass.gov/unemployment and select the option to create a new account. You will be asked for your Social Security number, date of birth, and email address. The system will send a verification link to your email — click it to confirm your address.

Next, you create a password. The Division requires at least 8 characters, including uppercase and lowercase letters, a number, and a special character (such as ! or @). Write this password down or store it in a password manager, because you will need it every time you log in.

After you set your password, the system may ask security questions to verify your identity — these are usually based on information from your claim file. Answer them accurately. Once verified, you can log in and view your account.

Troubleshooting login problems

If you see a message that your username or password is incorrect, first check that you are typing your Social Security number correctly — the system uses your SSN as your username, not a separate username. Make sure Caps Lock is not on, because passwords are case-sensitive.

If you have forgotten your password, click "Forgot Password" on the login page. The system will send a reset link to the email address on file. Check your spam folder if you do not see the email within a few minutes. The reset link usually works for 24 hours.

If you cannot reset your password by email, or if you get an error message when you try to log in, contact the Division directly at 617-626-6200 during business hours (Monday through Friday, 8:30 a.m. to 5 p.m.). Have your Social Security number and date of birth ready. The Division can unlock your account or help you set a new password over the phone.

What to do if you see an issue with your claim

If you log in and see a message that your claim is "on hold" or "pending review," the Division is investigating something — usually a discrepancy in your work history, income, or separation from your last job. The portal will show you the reason if one is listed. Do not ignore this message; the Division may need documents from you.

If the portal shows an issue, look for a link to upload documents or a phone number to call. Some issues can be resolved by uploading proof (such as a separation letter from your employer or a pay stub) directly through the portal. Others require a phone call to the Division's claims examiner.

If you disagree with a decision the Division has made — such as denying your claim or reducing your benefit amount — the portal will show you how to file an appeal. You have a limited time to appeal (usually 10 days from the date of the decision letter), so act quickly if you want to challenge it.

Accessing your account on a phone or tablet

The Division's portal works on mobile browsers, though the layout is optimized for desktop. You can log in from your phone's web browser by going to mass.gov/unemployment, but some features may be harder to use on a small screen.

The Division does not have a dedicated mobile app. If you have trouble using the portal on your phone, try logging in from a computer instead, or call 617-626-6200 to speak with someone who can help you over the phone.

Frequently Asked Questions

What if I never received a login confirmation email?

Check your spam or junk folder first — confirmation emails sometimes end up there. If you still do not see it after 10 minutes, go back to mass.gov/unemployment and try creating your account again with the same email address. If the system says the email is already registered, use the "Forgot Password" link to reset your password instead.

Can I log in with a username other than my Social Security number?

No. The Massachusetts Division of Unemployment uses your Social Security number as your username. You cannot change this or use a different identifier to log in.

Is the Division's website find?

Yes. The site uses encryption (https) to protect your information. Do not log in from a public Wi-Fi network without a VPN if you are concerned about security, and never share your password with anyone, including Division staff — they will never ask for it.

What should I do if someone else is trying to access my account?

Change your password when ready through the "Forgot Password" link. Then call the Division at 617-626-6200 to report the unauthorized access attempt. The Division can flag your account and help you find it further.

How long does it take to receive a payment after I report my weekly work search?

Payment timing depends on when you submit your report and how the Division processes it. Most payments are issued within 3 to 5 business days of approval, but this varies. Check your payment history in the portal to see when your last payment was issued, which gives you a sense of the timeline.