Where to log in and what you'll need

Indiana's unemployment system is called InExsys, and you log in through the Indiana Department of Workforce Development website at www.in.gov/dwd. The login page is labeled "Claimant Services" or "File a Claim". You will need your Social Security number and a password you created when you first filed.

If you have never logged in before, you must create an account first. This happens on the same page — look for a "Create Account" or "New User" button. The system will ask for your Social Security number, date of birth, and email address, then send you a temporary password by email. You change that password on your first login.

Once you are logged in, you can file weekly claims, view payment history, update your contact information, and read documents like monetary information letters or separation notices.

Key Takeaways

  • Indiana uses the InExsys system at www.in.gov/dwd under "Claimant Services" to manage unemployment accounts.
  • You need your Social Security number and a password to log in; new users must create an account first using their email address.
  • The system sends a temporary password by email, which you must change on your first login.
  • You can file weekly claims, check payment status, and read documents once logged in.
  • If you forget your password, use the "Forgot Password" link on the login page to reset it by email.

Creating your account if you're a new user

When you arrive at the InExsys login page, select "Create Account" or "New User". The system will ask you to enter your Social Security number, date of birth, and a valid email address. Use an email you check regularly — Indiana will send your temporary password there.

After you submit this information, check your email inbox and spam folder for a message from the Indiana Department of Workforce Development. The email contains a temporary password and a link to complete your account setup. Click the link and log in with your Social Security number and the temporary password.

On your first login, you will be required to create a permanent password. Choose something you can remember but others cannot guess. Write it down in a safe place or use a password manager. Indiana does not have a way to recover your account without this password, so losing it means calling the department to reset it.

What to do if you forget your password

On the InExsys login page, click "Forgot Password" or "Reset Password". The system will ask for your Social Security number and email address. If the email matches the one on file, Indiana will send you a password reset link.

Check your email — including spam and promotions folders — for a message from the Indiana Department of Workforce Development. The email will contain a link valid for a limited time. Click it and follow the prompts to create a new password. If you do not receive the email within a few minutes, try the reset again or contact the department directly.

If you cannot reset your password through the website, you can call the Indiana Department of Workforce Development at 1-800-891-6499. Have your Social Security number and date of birth ready. The department can verify your identity and reset your password over the phone, though wait times are often long during high-volume periods.

Filing your weekly claim after you log in

Once logged in, look for a button or link labeled "File Weekly Claim" or "Weekly Certification". Indiana requires you to file a claim every week you want to receive benefits. The important date is usually Sunday at 11:59 p.m., though you can file any day of the week.

The weekly form asks whether you worked, earned any income, or refused any job offers during that week. Answer honestly — Indiana cross-checks your answers against employer reports and wage records. If you worked part-time or earned any income, report it; the state reduces your benefit amount by a portion of what you earned, but you still receive partial benefits in most cases.

After you submit your weekly claim, the system shows a confirmation number. Save or print this number. Indiana processes claims within three to five business days, and payment is deposited to your debit card or bank account on the schedule you chose during your initial claim.

Checking your payment status and payment history

After you log in, select "Payment Status" or "View Payments". This page shows whether your most recent claim has been processed and when your payment will arrive. If a payment is pending, the page tells you the expected date. If there is a problem with your claim, a message appears here before the payment is delayed.

You can also view your full payment history by selecting "Payment History" or "View All Payments". This shows every payment Indiana has sent you, the amount, the date it was sent, and the method (debit card or direct deposit). If a payment is missing or the amount is wrong, note the date and amount, then contact the department.

Indiana deposits payments to your debit card or bank account within one to three business days of processing your claim. If you chose direct deposit, the money goes to your bank account. If you chose the debit card option, Indiana mails you a card or loads the payment onto an existing card.

Updating your contact information and address

Log in and look for "Account Settings", "Profile", or "Update Information". From here you can change your email address, phone number, or mailing address. It is important to keep this information current — Indiana uses it to contact you about your claim, send important notices, or ask follow-up questions.

If you move, update your address in InExsys as soon as possible. Indiana mails monetary information letters, separation notices, and other documents to the address on file. If mail goes to an old address, you may miss important date or not know about a problem with your claim.

Changes to your contact information take effect when ready in the system. You do not need to call the department or file a new claim.

Downloading documents and letters from your account

InExsys lets you read several important documents without calling the department. Log in and look for "Documents", "Letters", or "read Forms". Common documents include your monetary information letter (which shows how much you can receive per week), your separation notice (which explains why you left your job), and claim confirmation letters.

These documents are useful if you need to prove your unemployment status to a landlord, lender, or government program. You can read them as PDF files and print or email them. If a document is missing or you need something not available in the system, call the Indiana Department of Workforce Development at 1-800-891-6499.

Frequently Asked Questions

What if I can't remember my Social Security number to log in?

You will need your Social Security number to create an account or log in — there is no way around this. If you do not have it memorized, check documents like your tax return, W-2, or Social Security card. If you have lost your card, you can order a replacement from the Social Security Administration at ssa.gov or call 1-800-772-1213.

Can I log in on my phone or do I need a computer?

InExsys works on phones, tablets, and computers. Use any web browser and go to www.in.gov/dwd. The site is not optimized for phones, so typing may be slower, but you can file your weekly claim and check your payment status from a mobile device.

How long does it take to process a weekly claim after I file it?

Indiana usually processes weekly claims within three to five business days. You can check the status by logging in and selecting "Payment Status". If your claim is taking longer than five days, contact the department at 1-800-891-6499 to ask whether there is a problem.

What if I see an error in my payment amount or payment history?

Log in and note the date, amount, and what you believe is wrong. Call the Indiana Department of Workforce Development at 1-800-891-6499 with this information. Have your Social Security number ready. The department can review your claim and payment records and correct errors if they find one.

Do I need to create a new account each time I file for unemployment?

No. Once you create an account in InExsys, it stays active. If you file for unemployment again in the future, you log in with the same Social Security number and password. You do not need to create a new account unless your old one was deleted, which is rare.