Where to log in and what you need

Indiana's unemployment system is called InExsys, and you log in through the Indiana Department of Workforce Development website. The login page is at www.in.gov/dwd — look for the "Claimant Login" button on the homepage. You will need your Social Security number and a password you create when you first register.

Before you try to log in, have your Social Security number ready. If this is your first time, you will set up a username and password during registration, not before. The system does not send you a temporary password — you create your own credentials as part of the initial setup.

The InExsys portal is where you file weekly claims, check your claim status, view payment history, and update your contact information. It is also where you will see any messages from the Department of Workforce Development about your case, so checking it regularly matters.

Key Takeaways

  • Log in at www.in.gov/dwd using the Claimant Login button; you will need your Social Security number and a password you create yourself.
  • If you forget your password, use the "Forgot Password" link on the login page to reset it — you will answer security questions or receive a reset link by email.
  • Weekly claims in Indiana are filed through InExsys every Sunday through Friday; missing the important date means that week's payment is delayed.
  • If you cannot log in after trying the password reset, call the Department of Workforce Development at 1-800-891-6499 during business hours for account recovery help.

Setting up your account for the first time

When you file your initial claim, you will create your InExsys account as part of that process. You can file your initial claim online at www.in.gov/dwd or by phone at 1-800-891-6499. During the initial claim filing, the system will ask you to set up a username and password — write these down somewhere safe.

Your username can be anything you choose; it does not have to match your name. Your password must be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and at least one special character (like ! or @). The system will tell you if your password is too weak before you submit it.

After you complete your initial claim, you will receive a confirmation number. Save this number. You can then log into InExsys using the credentials you just created. Your account should be active within 24 hours, though it may take longer if the Department needs to verify information with your employer.

Resetting a forgotten password

On the InExsys login page, click the "Forgot Password" link. The system will ask for your Social Security number and then offer two options: answer security questions you set up during registration, or receive a password reset link by email.

If you choose the security question route, answer the questions correctly and the system will let you create a new password when ready. If you choose email, check your inbox (and spam folder) for a message from the Department of Workforce Development. The reset link in that email is usually good for 24 hours.

If neither option works — for example, if you do not remember the answers to your security questions and the email address on file is no longer active — you will need to call 1-800-891-6499. Have your Social Security number ready. The Department can verify your identity and reset your account, though this may take a business day or two.

Filing your weekly claim after you log in

Once you are logged into InExsys, you will see a dashboard. Look for the section labeled "File Weekly Claim" or "Weekly Claim Filing". In Indiana, you can file your weekly claim any day from Sunday through Friday. The important date is Friday at 11:59 p.m. Eastern Time.

When you file, the system will ask whether you worked that week, whether you earned any money, and whether you refused any work or training. Answer honestly — the Department cross-checks your answers against what employers report. If you worked, report your gross earnings (before taxes) for that week.

After you submit your weekly claim, you will see a confirmation message with a claim number. Take a screenshot or write down this number. Your payment will process within 2 to 3 business days if everything is correct. If you miss the Friday important date, you can still file the claim the following week, but that week's payment will be delayed.

What to do if you cannot log in

If you have tried resetting your password and it still does not work, or if you get an error message when you try to log in, the problem may be with your account rather than your password. Common issues include a locked account (usually after too many failed login attempts), a registration that did not complete, or a system glitch.

Call the Department of Workforce Development at 1-800-891-6499. Have your Social Security number and any confirmation numbers from your claim ready. The staff can check whether your account exists, whether it is locked, and can reset it for you. Wait times are usually shorter early in the morning or late in the week.

If you are calling about a claim you filed by phone and never received a confirmation number, tell the representative that. They can look up your claim by Social Security number and Social Security number and help you set up your InExsys login so you can manage it online going forward.

Checking your payment status and claim history

After you log into InExsys, you can see your payment history by clicking "View Payment History" or a similar link on your dashboard. This shows you every week you filed, whether it was approved, how much you were paid, and when the payment was issued. Payments are sent by debit card (the state's default method) or by check if you requested that during registration.

You can also see your claim status — whether it is active, on hold, or closed. If your claim is on hold, there will usually be a note explaining why. Common reasons include a missing document, a discrepancy between what you reported and what an employer reported, or a scheduled waiting period. Click on the hold to see what you need to do next.

If you need to update your contact information, bank details, or mailing address, you can do that in InExsys under "Account Settings" or "Profile". Changes usually take effect within one business day. If you change your address, make sure to update it before you move so the Department can reach you if they need to.

Common login problems and what they mean

"Invalid username or password" — You typed something wrong, or your account does not exist yet. Try again carefully. If you are sure you typed it right, use the Forgot Password link. If that does not work, your initial claim may not have been processed yet; wait 24 hours and try again.

"Your account is locked" — You entered the wrong password too many times. Click Forgot Password to reset it, or call 1-800-891-6499 to have the lock removed. You can usually log back in within 30 minutes after a reset.

"This page is not available right now" — The InExsys system may be down for maintenance. This usually happens late at night or early Sunday morning. Try again in a few hours. If it has been down for more than a few hours, call the Department to make sure your weekly claim important date has not passed.

Frequently Asked Questions

Can I file my weekly claim on the phone instead of logging into InExsys?

Yes. Call 1-800-891-6499 and a representative can file your weekly claim over the phone. However, you must call by Friday at 11:59 p.m. Eastern Time, and wait times are often long on Fridays. Logging in online is usually faster and you get an when ready confirmation number.

What if I log in and see a message saying I owe money back?

This usually means the Department found an overpayment — you were paid for a week you were not actually may have access to to. Read the message carefully to understand the reason. You can appeal the overpayment decision, but you have a limited time to do so. Call 1-800-891-6499 to ask about your options and the appeal important date.

Do I need to create a separate login for a new claim if I file again later?

No. Your InExsys account stays active even after your claim ends. When you file a new claim, you use the same login. If you file a new claim and the system asks you to register again, call the Department — your old account should be reactivated instead.

Is InExsys find? Is it safe to log in on my phone?

InExsys uses standard encryption and is find. You can log in on your phone, tablet, or computer. Just make sure you are on the real state website (www.in.gov/dwd) and not a phishing site. Never click a link in an email or text claiming to be from the Department — go directly to the website instead.